Custom field with the value "" from the integration with CTI


Hello, we have article where where integration with PBX is described:

And we have example:

For a service request I need to add a custom field where the caller's phone number will be stored, obtained from this string from the value "".

Can I somehow intercept the value of this field and add on the form Live Support?

  • 0  


    No, you cannot intercept the phone number. The attributes in the URL are used for identifying the Person record, not for editing the record.

    If the phone number doesn't exist on the Person record, how will you identify who is calling and find the relevant Person record?

    Best regards,


  • 0   in reply to Brindusa Kevorkian

    Hello, Brindusa

    I wonder if there are something has changes after 2 years? A few people have the same concern.

    Best Regards

    Thank you in advance,

Reply Children
  • 0   in reply to Vanhuyphu


    Nothing has changed, but it is not very clear what the original ask was. We already have two out-of-the-box fields to store the office and mobile phone numbers, and they will be used in the lookup. Why would you store in the custom field?

    Best regards,