We have a scenario as in below
1. We have a offering bundle. That has two offerings bundled. Each bundled offerings have user options nearly 100. To capture inputs for the user options of these to offerings inside bundle, we have created all these users option in parent offerings. We set the user option mapping for both bundled offerings. When bundle is submitted. Bundle captures user option values will be passed on to both child user options. All working fine.
2. In the created child tickets, we have fulfilment tasks flow. Around 15 manual tasks are running. For each task we are passing the values captured from user option to the relevant team.
1. User option values passed to task inside parent is properly showing in the task.
2. User option values copied to child offering and in the child offering we pass then to the child's tasks. Here the values are not coming.
Can anyone help us here. When we can pass the user options of offering to its task, why can't we pass the bundle to it's child and to its task.
Any suggestion here is much appreciated.