Is it possible to combine Managing workign hours and vocations with Oncall Schedule for a User. Below is the detailed use case:
Oncall Schedule for a Group is designed with 24/7 and updated the working hours in the Profile ()Schedule-->When an engineer needs 1hr off for their lunch break, the engineer signs on/off from being available to receive cases in the Assignment Group they are a member of. The engineer is still a member but for the period of 1hr they are on their break, they will not be assigned new cases.
This is not reflecting, when auto assignment happens to the request. The request still assigns to the oncall person, though he is not part of working hours.
Manage Working hours by Splitting working hours:
Need expert opinion to move forward. Thanks in advance.