What is the best practice for using business rules in the „Per schedule“ section? Our customer wanted to create a new custom Phase in the IT Service Request workflow („Draft“). When the request is in this phase, they needs to check every 1 hour that LastUpdateTime of the related Offering is smaller than the Request creation time. If this condition is not true, they want to set custom boolean field (outdated draft) to true. I have tried to prepare that, but it seems that the business rule is not working properly. I have tested the condition itself on the testing rule in the „After Change“ section and everything worked fine.
What could be please wrong in my configuration?
Thank you very much for help