According to leading research group IDC, ITSM is at the forefront of digital transformation using machine learning to understand enterprise data, organize and route it accordingly.
"IT service management vendors are at the forefront of digital transformation, progressively adopting principles of service design and management, which enable organizations to adapt to the shifting balance between structured work and emergent work."
Download this report to find out who is leading the way in bringing this to the market and how Micro Focus - with Service Automation Management X (SMAX) ranked as a major player - is delivers this value to customers worldwide.
* IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment
Micro Focus Community Manager
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