ESM Best Practice Workshop - London, 30 Jan 2020


ESM Best Practice Workshop - London

DATE OF EVENT: 30th January 2020 

LOCATION: London, United Kingdom


Maximising ESM Capabilities – Your springboard to smarter Service Management

Since the 1980s, ITSM has been used to describe the end-to-end management of IT services. Today’s new term—ESM—adds a generous serving of customer focus and IT agility to the ITSM mix. And it promises to extend ITSM capabilities beyond IT to business services across the enterprise. At this one-day ESM workshop, you’ll learn how to create engaging employee experiences without breaking the bank. More specifically, you’ll learn how to:

  • Make your Services accessible to your wider organisation.
  • Use machine learning to deliver self-service.
  • Cut your total cost of ownership with out-of-the-box AI automation.
  • Reduce the risks of migrating from ITSM to ESM.
  • Apply ESM migration insights gained from companies who have already made the transition.
  • Plus, practical demonstrations.

At the end of the day, you’ll know what’s required to deliver intuitive, personalized, no-wait self-service to every employee.


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Raquel Winkler
Micro Focus Community Manager
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