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Machine learning, analytics based service desk
Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests.
 
Codeless configuration and easy upgrades
Create user-defined process-based applications including tables and workflows without writing any code.
 
Smart self-service with social collaboration
An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps.
 
Modern service management that goes beyond IT
A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.
 

 



Raquel Winkler
Micro Focus Community Manager
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