24th January 2020
LOCATION: Leeds, United Kingdom
Maximising ESM Capabilities – Your springboard to smarter Service Management
Since the 1980s, ITSM has been used to describe the end-to-end management of IT services. Today’s new term—ESM—adds a generous serving of customer focus and IT agility to the ITSM mix. And it promises to extend ITSM capabilities beyond IT to business services across the enterprise. At this one-day ESM workshop, you’ll learn how to create engaging employee experiences without breaking the bank. More specifically, you’ll learn how to:
At the end of the day, you’ll know what’s required to deliver intuitive, personalized, no-wait self-service to every employee.
Micro Focus Community Manager
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