Micro Focus SMAX provides configurable and user-friendly service portal, while improving IT technician teamwork and efficiency at Allied Motion.
To create more efficiency in managing IT queries from its end users, Allied Motion looked
for an automated service desk management solution. This would channel all requests into
one central location, instead of to different places via email or phone. Daniel Capeleiro,
IT Technician with Allied Motion, explains: “Our company is growing, and we felt that we
needed more structure around our service desk processes. We did not have a sufficient
overview of incoming requests, could not easily share requests or hand them over to a colleague, and we did not have a closed feedback loop with our end users.”
Micro Focus Community Manager
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