SMAX User Group - Live bi-weekly meetings for SMAX technical practitioners

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Welcome to the SMAX User Group! The User Group meetings provide implementers with the opportunity to learn and exchange information on technical topics with Micro Focus subject experts, partners, and SMAX user peers. These bi-weekly discussions are best suited for those with implementation expertise and/or previous training.

When: Bi-weekly Wednesdays, 8:00am PT (see schedule below)

Where: REGISTER HERE for the live meetings, then block your calendar for every two weeks and check back here regularly for topic updates.

What:  The calendar of topics and dates will be updated in the table below. You may also want to subscribe to the Q&A and Learn online communities here.

 

There are three types of meetings:

Feature Spotlight - Join these sessions to get a deeper understanding of new or existing SMAX features and capabilities. Our SMAX product experts will provide demonstrations, host discussions, and answer common questions. The format for these meetings include feature drill-downs, using SMAX or other Micro Focus technologies, best practice sharing, and practical use cases with crawl, walk, run scenarios for specific capabilities.

Release Readiness  - With each quarterly release of SMAX we host the Release Readiness meeting to help you prepare for the upcoming release. We discuss what is being introduced and the value of adopting the new capability into your business, and provide practitioners with the details of what changes, enhancements and new capabilities are included for your implementation and technical considerations. We also recommend reviewing the release documentation and attending the Feature Spotlight drill-down sessions which provide greater details about the release.

Office Hours - This open meeting provides an opportunity for SMAX users to ask questions and engage with the product experts and your peers. You can provide suggestions for future Feature Spotlight topics, and share your own best practices and tips.

Upcoming Sessions

Biweekly discussions Wednesdays at 8:00 am PST (UTC -8) are technical deep dive for those with implementation expertise or previous training.

Date

Topic

Aug 4

Office Hours

Aug 18

Office Hours

 

Spotlights – Previous Meeting Recordings

(Jump to Release Readiness recordings below)

Topic

Topic Tag

Recording

Spotlight: Multiple Dashboards

In this session, we will be providing an overview of the Multiple Dashboards capabilities released in SMAX 2021.05 version

Jun 23, 2021

Reporting

Recording

Spotlight: Beyond the box: Configuration tips and tricks

Join us as various members of the SMAX community share tips and tricks on extending SMAX out of the box capabilities to align with business needs

Jun 9, 2021

Studio, App

Recording

Spotlight: Software Asset Management and Financial Management Overview

In this session, we will be providing an overview of the Software Asset Management and Financial Management capabilities in SMAX

May 12, 2021

ITAM

Recording

Spotlight: Extending SMAX capabilities with Studio apps

Join us in this session where we highlight some studio apps that have been created to help service management within your organization.

We’re also keen to hear from you on how you have extended existing capabilities through SMAX studio or looking for answers on building apps, extending existing capabilities with SMAX Studio.

Apr 14, 2021

Studio, App

Recording

Spotlight: Demystifying the search engine IDOL in SMAX

Join this session to hear more about the embedded SMAX search engine IDOL and learn the concepts, settings and configurations one can do.

Mar 17, 2021

SMART

Recording

Spotlight: Problem Management

In this session, we will be providing an overview of the problem management capabilities in SMAX and highlighting some best practices.

We also look forward to discussing your adventures in root cause, workaround and known errors within your organization.

Feb 17, 2021

ITSM

Recording

Spotlight: User Onboarding

Overview of options for adding users to SMAX, and associated pros and cons. 

Jan 20, 2021

Admin

Recording

Technical Drill-down: On-call Schedule Management

Oct 28, 2020

ITSM

Recording

SMAX Cloud Management Capabilities

Sept 30, 2020

Cloud

Recording

Technical Drill-down: SMAX Support Assistant

Sep 16, 2020

Operations

Recording

Technical Drill-down: IT Asset Management and Software Asset Management

Sep 2, 2020

ITAM

Recording

Technical drill-down: Native SACM - Part 2

Aug 19, 2020

SACM

Recording 

SMAX App Challenge: Awards Night

Jul 8, 2020

Studio, App

Recording

Technical drill-down:  Native SACM

Jun 24, 2020

SACM

Recording

Technical drill-down: SMA Marketplace

  • Patch Manager
  • SMAX Doctor
  • New Studio App releases

May 27, 2020

Studio, App

Recording

SMAX Apps: Helping our customers beyond IT

Apr 29, 2020

Studio, App

Recording

Office Hours with focus on SMAX Operational topics.

Prerequisites: please watch the recordings of Jan 22nd and Feb 19th sessions (links below)

Apr 1, 2020

Operations

Recording

Technical Drill-down: Data Domain Segmentation

Mar 4, 2020

ITSM

Recording

Technical Drill-down: Tips: Tuning DB, NFS & Network

Feb 19, 2020

Operations

Recording

Technical Drill-down: Tips: monitoring resource usage, tuning & balancing

Jan 22, 2020

Operations

Recording

Technical Drill-down: Software Asset Management

Dec 18, 2019

ITAM

Recording

Technical Drill-down: SMAX and OO Integration

Dec 4, 2019

Integration

Recording

SMAX Implementation Tips and Lessons Learned – Part 2

·       Data domain segmentation vs. multi-tenancy.

Nov 20, 2019

 

Recording

SMAX Implementation Tips and Lessons Learned – Part 1

·       In this new multi-part series, we’ll be sharing SMAX implementation lessons learned and best practices. This series is highly recommended for all implementers, in particular those who have completed the training and are new to a project.

·       The sessions will showcase the lessons learned by presenting real customer cases that we have seen in the field. In this first session will cover an example on how we implement a fulfilment procedure via a task plan in SMAX versus a process workflow in Service Manager. A second example is around the use of requests to handle 80% of the tickets addressed by the service desk – they don’t have to become an Incident record.

Oct 9, 2019

 

Recording

ITAM Capabilities in SMAX

Sept 11, 2019

ITAM

Recording

Contributing your SMAX App

·       Everything you wanted to know about getting your smax studio app on the ITOM marketplace but were afraid to ask!

Aug 14, 2019

Studio App

Recording

Technical Drill-down 2019.05 release: Smart Virtual Agent

Jul 3, 2019

SMART

Recording

Technical Drill-down 2019.05 release:

  • Consuming Studio Apps from the Self-Service Portal
  • Modular Package Manager

Jun 19, 2019

Studio, App

Recording

Technical Drill-down: Open Localization Toolkit 

May 8, 2019

 

Recording

SMAX best practice presentation and discussion: Change Management

Apr 24, 2019

ITSM

Recording

SMAX Monitoring Best Practice Sharing

·       Customers, partners and SMAX service providers share their experiences and lessons learned on monitoring SMAX

Feb 13, 2019

Operations

Recording

SMAX Implementation Best Practices & Lessons Learned

Jan 16, 2019

 

Recording

Studio App Best Practices

Dec 19, 2019

Studio

Recording

Office Hours: Solution Snippet

·       3 levels of approval, notifications, and updating 'parent record'

Oct 24, 2018

Studio

Recording

Technical Drill-down: Machine Learning

Sept 26, 2018

SMART

Recording

SMAX best practice presentation and discussion: Knowledge Management

Note: recording starts 5 seconds into first slide

Sept 12, 2018

ITSM

Recording

SMA Studio

·       Create user-defined process-based applications codelessly 

Jul 18, 2018

Studio

Recording

SMAX best practice presentation and discussion: Incident Management

Jun 20, 2018

ITSM

Recording

Extend OOTB reporting with Postgres views outside of SMAX

Apr 11, 2018

Reporting

Recording

SMAX best practice presentation and discussion: REST APIs, Data Load

Feb 28, 2018

Integration

Recording

SMAX best practice presentation and discussion: Service Catalog

Jan 31, 2018

ITSM

Recording

SMAX best practice presentation and discussion: Request Management Overview (Service & Support Requests)

  • About these Best Practice Sessions [start 1:04]
  • Request Management Overview [start 2:35]
  • Configuration Use Cases [27:50]
  • Crawl (simple configuration): Reset a Task Plan [29:30]
  • Walk (intermediate configuration): Manage the flow of General Support Requests [34:00]
  • Run (complex configuration): Adding New User from Live Support [39:45]
  • Wrap Up (additional resources, survey) [48:12]

Jan 17, 2018

ITSM

Recording

 

Release Readiness – Previous Meeting Recordings

Release

Recording

SMAX 2021.08 Release Readiness

Jul 21, 2021

Recording

SMAX 2021.05 Release Readiness

Apr 28, 2021

Recording

SMAX 2021.02 Release Readiness

Feb 3, 2021

Recording

SMAX 2020.11 Release Readiness Part II

Dec 9, 2020

Recording

SMAX and HCMX 2020.11 Release Readiness

Part 1: SMAX Part 2: HCMX [start: 59:30]

Nov 11, 2020

Recording

SMAX and HCMX 2020.08 Release Readiness

Part 1: SMAX. Part 2: HCMX [start: 37:55]

Jul 22, 2020

Recording

SMAX 2020.05 Release Readiness

Apr 15, 2020

Recording

SMAX 2020.02 Release Readiness

Jan 8, 2020

Recording

SMAX 2019.11 Release Readiness

Oct 23, 2019

Recording

SMA 2019.08 Release Readiness for SMAX 

July 31, 2019

Recording

SMA 2019.05 Release Readiness for SMAX

May 22, 2019

Recording

2019.02 Release Readiness

Feb 27, 2019

Recording

 

Note: earlier Release Readiness sessions available by request. Office Hours are generally not recorded, and therefore not listed  

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