SMAX Customer Story - Multi-National Retail Organization


Micro Focus SMAX enables evolution of IT service management into the business, driving down TCO, and improving scalability and automation for global retailer.

With a global presence of over 12,000 physical stores, welcoming over 13 million customers every day, the organization is working towards being the next global food e-commerce leader. To realize this plan, internal IT systems and processes needed to be streamlined including an array of disparate IT service management (ITSM) tools used by IT teams in various countries. As a first step, all IT departments were merged to make better use of resources and to create a home for a new, centralized Enterprise Service Management (ESM) solution.

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Raquel Winkler
Micro Focus Community Manager
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