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    SMAX Suite
    Community Home › IT Operations Management › SMAX Suite › SMAX Learn

    SMAX Suite

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    • SMAX Learn
    • (SMAX) Support Tip: How to get the database(PostgreSQL) collating sequence setting
    • (SMAX) Support Tip: Submit button not appear when user reset password
    • (SMAX) Support Tip: What can we do if the studio page is always loading?
    • (SMAX) Support Tip: Which log to check if the licenses are consumed
    • (SMAX) Support Tip: Which users will occupy the license, and what is the prompt when the license is exceeded?
    • 16 Best ITSM Tools 2019 by IT Business Edge
    • 2019.05 Updates to Configuration Use Cases (documentation)
    • Announcing Service Management Automation 2018.02 Release
    • Announcing Service Management Automation 2019.08 Availability
    • Calculate the value of Micro Focus SMAX
    • Case Study: The James Hutton Institute
    • Connect-It 64-bit External Pre-Release Review will be available in November
    • Customer Case Study Micro Focus IT
    • Customer Case Study: Allied Motion Technologies Inc.
    • Customer Story: Sopra Steria delights clients with AI-enabled service management from Micro Focus SMAX
    • Demo Video: IT Asset Management with SMAX
    • Einführung in das Self-Service-Portal von SMAX – servicemanagement.tools
    • Erleben Sie SMAX live am 19. September in Wien
    • Erleben Sie SMAX live am 24. Oktober in Zürich
    • ESM Best Practice Workshop - Leeds, UK, 24 Jan 2020
    • ESM Best Practice Workshop - London, 30 Jan 2020
    • ESM Virtual Customer Forum on Sept. 23
    • Get involved: SMAX APP CHALLENGE June 9th-11th
    • IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment
    • Important Updates to ITOM Idea Exchange
    • Integration with PowerBI
    • Knowledge Doc: Can not export survey results. Error: "Survey export failed. Try again"
    • Knowledge Doc: Creating a user with custom UPN using Rest API
    • Knowledge Doc: Error: "Volume creation timeout. Please check your volume configuration"
    • Knowledge Doc: The values have been set disappeared in BO -> CONFIGURATIONS
    • Live und on-demand: Regelmäßige Online-Sessions rund um Micro Focus SMAX
    • Micro Focus Announces SMAX 2019.05
    • Micro Focus Announces SMAX 2019.05 (2686304)
    • Micro Focus Automation Seminar, Stockholm, Sweden 24 September 2019
    • Micro Focus ESM Customer Summit—EMEA - October 14, 2021
    • Micro Focus Recognized as a Leader in IT and Enterprise Service Management by Research in Action
    • Micro Focus SMAX Customer Story: NLMK
    • Micro Focus Universe 2022 On Demand is Here!
    • Micro Focus Universe OnDemand: CBA Road to Excellence with SMAX at CBA
    • Micro Focus Universe OnDemand: People over Processes - How SMAX delivered on both
    • Micro Focus Universe OnDemand: SMAX @ CARREFOUR : Natural Extension from ITSM to ESM
    • Micro Focus Universe OnDemand: Verizon Connect: Achieving Service Stability with SMAX
    • Native SACM References for SMAX 2022.11
    • New SMAX User Group series
    • Note the new SMAX 2018.08 documentation link https://docs.microfocus.com/itom/SMAX:2018.08/Home
    • ONE help center for SMAX 2018.08
    • Peer Review: "ITSM Tool With ITIL And Automation Capability"
    • Please join us for SMA & AMX 2023.05 Suite Release Readiness Webinars
    • Please join us for the 2019.02 SMA Suite Release Readiness Webinars
    • Please join us for the 2019.08 SMA Suite Release Readiness Webinars
    • Please join us for the 2019.11 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.02 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.05 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.08 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.11 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.02 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.05 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.08 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.11 SMA Suite Release Readiness Webinars
    • Please join us for the 2022.11 SMA Suite Release Readiness Webinars
    • Please join us for the SMAX 2022.05 Release Readiness Webinar
    • Recently Delivered SMAX Ideas
    • Recently Delivered SMAX Ideas - SMAX 2020.08 Release
    • Sept 23, 2020: ESM Virtual Customer Forum Featuring Leading Analyst
    • Service Management Automation 2017.11 released!
    • SMA 2019.02 release notes
    • SMA 2019.05 release notes
    • SMA-X Forcing session to disconnect via API
    • SMA-X Idea Exchange Available! Log your ideas in the Idea Exchange (instead of the ER process)
    • SMA-X Implementation Guides - December 2017
    • SMAX - Teams Virtual Agent Integration Using Power Virtual Agents and Power Automate
    • SMAX 2019.11 Release Introduces the following enhancements
    • SMAX 2021.11 limitation with Dell unity Storage as NFS
    • SMAX auf den ITSM-Tool MeetUps 2019 von Serview
    • SMAX Customer Story - Multi-National Retail Organization
    • SMAX Q&A from Virtual Universe
    • SMAX Success Stories e-book
    • SMAX Zurich Airport Customer Story
    • SMAX310B - SMAX administration for Tenant Administrators ILT (Bundled with Digital Learning)
    • SMAX320B--SMAX administration for Suite Administrators ILT (bundled with digital learning)
    • SMAXTEMBER - September 1-30, 2021
    • SMAXTEMBER 2022 — from Zero to Hero
    • Support Tip: "Could not issue certificates" error and cluster pods go down
    • Support Tip: Approval and Tasks are not working for service requests in SMAX 2021.08
    • Support Tip: Compatibility between Service Manager and SMA-SM Service Portal
    • Support Tip: How to create user selection field visible based on input of previous user selection
    • Support Tip: How to reset CDF Admin Password if the password is expired or forgotten
    • Support Tip: How-to delete or verify a user has been deleted from SMAX Back Office (BO)
    • Support Tip: itom-xruntime-help-center-xx pod in CrashLoopBackOff
    • Support Tip: Overview of SMA patch releases
    • Support Tip: SMA 2020.08 - itom-xruntime-platform pod fails to start
    • Support Tip: SMA 2021.02 - Update Patch Manager deployment fails
    • Support Tip: SMA-X SSO portal new request assignment message is not translated
    • Support Tip: SMAX 2021.05 - Error creating tenant
    • Support Tip: SMAX Failed to run helm upgrade and update default database configuration
    • Support Tip: The connection to the server :8443 was refused - did you specify the right host or port?
    • Technical Insight Series: SMAX Troubleshooting and Best Practices, recording available now!
    • The James Hutton Institute eBook
    • TJDFT's IT team were ready when COVID-19 hit, thanks to SMAX's codeless configuration
    • Top Voted SMAX Ideas
    • Try SMAX Free for 15 Days
    • Unable to connect to the server: dial tcp: lookup <first control plane node ip> on <dns server ip:53>: no such host
    • Video: AI Capabilities within Micro Focus SMAX
    • Video: Enterprise Service Management (ESM) with SMAX
    • Video: Install SMAX on AWS --- Prepare 1, Prepare 2, and Deploy
    • Video: ITOM—Enterprise Service Management with Low CodeNo Code Unleash Innovation
    • Video: ITOM—Service Manager to SMAX Migration Utility See Service Manager Data in SMAX Instantly
    • Video: ITOM—SMAX Improve Collaboration with Microsoft Teams Integration
    • Video: Micro Focus SMAX Virtual Agent Mobile App Demo
    • Video: SMAX Overview Demo
    • Video: SMAX のご紹介(120秒バージョン)(Japanese)
    • Video: SMAX のご紹介(60秒バージョン)(Japanese)
    • Video: SMAX210 Course Trailer
    • Webcast: Leverage Smart Analytics in Micro Focus SMAX to Reduce Mean Time To Repair
    • Webinar June 18: What’s New in Service Management Automation X 2019.05 
    • Webinar Sept 17: Chatbots: Uncovering an AI phenomenon 
    • Webinar: Please join us for the 2018.05 SMA Suite Release Readiness webinars
    • Webinar: 2018.11 SMA Suite Release Readiness Webinars (for SMAX, SMA-SP for SM customers)
    • Webinar: Brighttalk - What's New
    • Webinar: Building a Business Case for SMAX SaaS
    • Webinar: Please join us for the 2018.08 SMA Suite Release Readiness Webinars
    • Webinar: Please join us for the 2019.05 SMA Suite Release Readiness Webinars
    • Webinar: SMA Suite Update for Service Anywhere Customers April 25
    • Welcome to the SMAX Software Community!
    • What to read and listen about SMAX in July
    • Write a SMAX G2 Crowd review

    Support Tip: Compatibility between Service Manager and SMA-SM Service Portal

    Revision Creation Date Revision Author
    Current Revision 2022-8-16 6:23 AM JRoth
    Revision #1 2022-3-21 6:33 PM JRoth
    • Compare Versions View current version

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