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    SMAX Suite
    Community Home › IT Operations Management › SMAX Suite › SMAX Learn

    SMAX Suite

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    • +SMAX Learn
    • (SMAX) Support Tip: How to get the database(PostgreSQL) collating sequence setting
    • (SMAX) Support Tip: Submit button not appear when user reset password
    • (SMAX) Support Tip: What can we do if the studio page is always loading?
    • (SMAX) Support Tip: Which log to check if the licenses are consumed
    • (SMAX) Support Tip: Which users will occupy the license, and what is the prompt when the license is exceeded?
    • 16 Best ITSM Tools 2019 by IT Business Edge
    • 2019.05 Updates to Configuration Use Cases (documentation)
    • Achmea streamlines service and asset management with Micro Focus ITOM solutions
    • Announcing Service Management Automation 2018.02 Release
    • Announcing Service Management Automation 2019.08 Availability
    • Arabic characters not showing in scheduled reports in service manager
    • Calculate the value of Micro Focus SMAX
    • Case Study: The James Hutton Institute
    • Connect-It 64-bit External Pre-Release Review will be available in November
    • Customer Case Study Micro Focus IT
    • Customer Case Study: Allied Motion Technologies Inc.
    • Customer Story: Petroleum Development Oman
    • Customer Story: AI-powered service desk and automation transform student experiences and ensure business continuity when crisis hits
    • Customer Story: SMAX SaaS creates a robust and scalable service management solution, reducing resolution times and improving user efficiency
    • Customer Story: Sopra Steria delights clients with AI-enabled service management from Micro Focus SMAX
    • Customer Story: University of Pretoria
    • Demo Video: IT Asset Management with SMAX
    • Déjeuner Parisien LUNCH & LEARN, 7 juin 2023: Future du DevOps : Gagner en visibilité sur le cycle de développement grâce au Value Stream Management
    • Einführung in das Self-Service-Portal von SMAX – servicemanagement.tools
    • Erleben Sie SMAX live am 19. September in Wien
    • Erleben Sie SMAX live am 24. Oktober in Zürich
    • ESM Best Practice Workshop - Leeds, UK, 24 Jan 2020
    • ESM Best Practice Workshop - London, 30 Jan 2020
    • ESM Virtual Customer Forum on Sept. 23
    • Generative AI Virtual Agents Are Coming, Plus 3 Ways to Cut Complexity
    • Get involved: SMAX APP CHALLENGE June 9th-11th
    • IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment
    • Important Updates to ITOM Idea Exchange
    • Integration with PowerBI
    • IT Operations Management OpenText Innovation Forum 2023 Madrid, 6 de junio
    • Knowledge Doc: Can not export survey results. Error: "Survey export failed. Try again"
    • Knowledge Doc: Creating a user with custom UPN using Rest API
    • Knowledge Doc: Error: "Volume creation timeout. Please check your volume configuration"
    • Knowledge Doc: SMAX - Adding Second Master Node To Cluster Results In Error
    • Knowledge Doc: SMAX 2021.11 IDM pod is not working after changing the DBA "postgres" user password
    • Knowledge Doc: The values have been set disappeared in BO -> CONFIGURATIONS
    • Live und on-demand: Regelmäßige Online-Sessions rund um Micro Focus SMAX
    • Micro Focus Announces SMAX 2019.05
    • Micro Focus Announces SMAX 2019.05 (2686304)
    • Micro Focus Automation Seminar, Stockholm, Sweden 24 September 2019
    • Micro Focus ESM Customer Summit—EMEA - October 14, 2021
    • Micro Focus Recognized as a Leader in IT and Enterprise Service Management by Research in Action
    • Micro Focus SMAX Customer Story: NLMK
    • Micro Focus Universe 2022 On Demand is Here!
    • Micro Focus Universe OnDemand: CBA Road to Excellence with SMAX at CBA
    • Micro Focus Universe OnDemand: People over Processes - How SMAX delivered on both
    • Micro Focus Universe OnDemand: SMAX @ CARREFOUR : Natural Extension from ITSM to ESM
    • Micro Focus Universe OnDemand: Verizon Connect: Achieving Service Stability with SMAX
    • Native SACM References for SMAX 2022.11
    • Nearly 200,000 users at University of Milan enjoy transparent end-to-end service request and fulfillment with SMAX
    • New SMAX User Group series
    • Note the new SMAX 2018.08 documentation link https://docs.microfocus.com/itom/SMAX:2018.08/Home
    • Notre participation aux Universités du CRIP le 19 & 20 juin, Porte maillot !!
    • ONE help center for SMAX 2018.08
    • OpenText dévoile sa vision de l’IA
    • OpenText World Innovation Summits On-demand
    • Peer Review: "ITSM Tool With ITIL And Automation Capability"
    • PeerSpot verified review of SMAX in the ITSM category from a Senior Solution Architect at Grupo Cimcorp
    • Please join us for SMA & AMX 2023.05 Suite Release Readiness Webinars
    • Please join us for the 2019.02 SMA Suite Release Readiness Webinars
    • Please join us for the 2019.08 SMA Suite Release Readiness Webinars
    • Please join us for the 2019.11 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.02 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.05 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.08 SMA Suite Release Readiness Webinars
    • Please join us for the 2020.11 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.02 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.05 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.08 SMA Suite and HCMX Release Readiness Webinars
    • Please join us for the 2021.11 SMA Suite Release Readiness Webinars
    • Please join us for the 2022.11 SMA Suite Release Readiness Webinars
    • Please join us for the SMAX 2022.05 Release Readiness Webinar
    • Recently Delivered SMAX Ideas
    • Recently Delivered SMAX Ideas - SMAX 2020.08 Release
    • Register for Realize Smarter Outcomes - Smarter IT Operations Next Week!
    • Sept 23, 2020: ESM Virtual Customer Forum Featuring Leading Analyst
    • Service Management Automation 2017.11 released!
    • SMA 2019.02 release notes
    • SMA 2019.05 release notes
    • SMA-X Forcing session to disconnect via API
    • +SMA-X Idea Exchange Available! Log your ideas in the Idea Exchange (instead of the ER process)
    • SMA-X Implementation Guides - December 2017
    • SMAX - Teams Virtual Agent Integration Using Power Virtual Agents and Power Automate
    • SMAX 2019.11 Release Introduces the following enhancements
    • SMAX 2021.11 limitation with Dell unity Storage as NFS
    • SMAX auf den ITSM-Tool MeetUps 2019 von Serview
    • SMAX Customer Story - Multi-National Retail Organization
    • SMAX Information Exchange, Madrid, Sept. 28
    • SMAX Q&A from Virtual Universe
    • SMAX Success Stories e-book
    • +SMAX User Group - Live bi-weekly meetings for SMAX technical practitioners
    • SMAX Zurich Airport Customer Story
    • SMAX310B - SMAX administration for Tenant Administrators ILT (Bundled with Digital Learning)
    • SMAX320B--SMAX administration for Suite Administrators ILT (bundled with digital learning)
    • SMAX: LLM Capabilities and Reference Use Cases, Madrid, Spain, Sept. 28
    • SMAXTEMBER - September 1-30, 2021
    • SMAXTEMBER 2022 — from Zero to Hero
    • SMAXTEMBER 2023 - Your month-long SMAXTRAVAGANZA is back!
    • SMAXTEMBER—the ultimate SMAX experience
    • SMAXTEMBER—the ultimate SMAX experience, September 1–29, 2023
    • Solution Brochure: Smarter service management for everyone
    • Support Tip: "Could not issue certificates" error and cluster pods go down
    • Support Tip: Approval and Tasks are not working for service requests in SMAX 2021.08
    • Support Tip: Compatibility between Service Manager and SMA-SM Service Portal
    • Support Tip: How to create user selection field visible based on input of previous user selection
    • Support Tip: How to reset CDF Admin Password if the password is expired or forgotten
    • Support Tip: How-to delete or verify a user has been deleted from SMAX Back Office (BO)
    • Support Tip: itom-xruntime-help-center-xx pod in CrashLoopBackOff
    • Support Tip: Overview of SMA patch releases
    • Support Tip: SMA 2020.08 - itom-xruntime-platform pod fails to start
    • Support Tip: SMA 2021.02 - Update Patch Manager deployment fails
    • Support Tip: SMA-X SSO portal new request assignment message is not translated
    • Support Tip: SMAX 2021.05 - Error creating tenant
    • Support Tip: SMAX Failed to run helm upgrade and update default database configuration
    • Support Tip: The connection to the server :8443 was refused - did you specify the right host or port?
    • Technical Insight Series: SMAX Troubleshooting and Best Practices, recording available now!
    • The James Hutton Institute eBook
    • TJDFT's IT team were ready when COVID-19 hit, thanks to SMAX's codeless configuration
    • Top Voted SMAX Ideas
    • Try SMAX Free for 15 Days
    • Unable to connect to the server: dial tcp: lookup <first control plane node ip> on <dns server ip:53>: no such host
    • Video: AI Capabilities within Micro Focus SMAX
    • Video: Change and Release Management
    • Video: Enterprise Service Management (ESM) with SMAX
    • Video: How to use SMAX Virtual Agent Mobile App
    • Video: Install SMAX on AWS --- Prepare 1, Prepare 2, and Deploy
    • Video: Integrate LDAP to SMAX via OPB
    • Video: ITOM—Enterprise Service Management with Low CodeNo Code Unleash Innovation
    • Video: ITOM—Service Manager to SMAX Migration Utility See Service Manager Data in SMAX Instantly
    • Video: ITOM—SMAX Improve Collaboration with Microsoft Teams Integration
    • Video: Micro Focus SMAX Virtual Agent Mobile App Demo
    • Video: SMAX Demo | Integrating with JIRA
    • Video: SMAX Demo | New Employee Onboarding
    • Video: SMAX Demo: Reduce DevOps Change Risks
    • Video: SMAX for ITSM
    • Video: SMAX Overview Demo
    • Video: SMAX のご紹介(120秒バージョン)(Japanese)
    • Video: SMAX のご紹介(60秒バージョン)(Japanese)
    • Video: SMAX210 Course Trailer
    • Webcast: Leverage Smart Analytics in Micro Focus SMAX to Reduce Mean Time To Repair
    • Webinar June 18: What’s New in Service Management Automation X 2019.05 
    • Webinar Sept 17: Chatbots: Uncovering an AI phenomenon 
    • Webinar: Please join us for the 2018.05 SMA Suite Release Readiness webinars
    • Webinar: 2018.11 SMA Suite Release Readiness Webinars (for SMAX, SMA-SP for SM customers)
    • Webinar: Brighttalk - What's New
    • Webinar: Building a Business Case for SMAX SaaS
    • Webinar: Please join us for the 2018.08 SMA Suite Release Readiness Webinars
    • Webinar: Please join us for the 2019.05 SMA Suite Release Readiness Webinars
    • Webinar: SMA Suite Update for Service Anywhere Customers April 25
    • Welcome to the SMAX Software Community!
    • What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent
    • What to read and listen about SMAX in July
    • Write a SMAX G2 Crowd review

    Support Tip: SMAX Failed to run helm upgrade and update default database configuration

    Revision Creation Date Revision Author
    Current Revision 2022-8-16 6:23 AM JRoth
    Revision #1 2022-4-19 3:33 PM JRoth
    • Compare Versions View current version

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    The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.