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Support Tip: Approval and Tasks are not working for service requests in SMAX 2021.08

JRoth
OpenText Employee
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This article covers the resolution for the following error: 

Approval and Tasks are not working for service requests in SMAX 2021.08
In the workflow, the ticket is in Approval phase.
But under the approvals, the approvals are not running. Same is the case for all tasks as well.

Read the full Support Tip and resolution here.

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