This document will guide the user on how to fix the servlet response error due to missing "system" user in IDM

Environment

NNMi: Network Node Manager i
NOM: Network Operations Management
Version: 2022.11

Situation

NNMi integrates with NOM, when opening the NNMi dashboard, it does not load and shows the pop-up with the error "servlet response error"

From the <NnmDataDir>/log/nnm/nnm.log:

<Date> ERROR [org.jboss.ejb3.tx2.impl.CMTTxInterceptor] javax.ejb.EJBTransactionRolledbackException: Forbidden Error From IDM. Please ensure that correct NNMi user credentials are synced to IDM and required permissions are assigned to them.
<Date> INFO  [com.hp.ov.nms.ui.framework.analysispanels.PanelDataProcessor] Could not create panel data for com.hp.ov.nps.sdk.dashboard.NPSAnalysisDataProvider@3ccb3151: javax.ejb.EJBTransactionRolledbackException: Forbidden Error From IDM. Please ensure that correct NNMi user credentials are synced to IDM and required permissions are assigned to them.: javax.ejb.EJBTransactionRolledbackException: Forbidden Error From IDM. Please ensure that correct NNMi user credentials are synced to IDM and required permissions are assigned to them.
at org.jboss.ejb3.tx2.impl.CMTTxInterceptor.handleInCallerTx(CMTTxInterceptor.java:148)

Resolution

Follow the document to create a system user with administrator privileges in IDM
https://docs.microfocus.com/doc/Network_Operations_Management/2022.11/CreatesysuserIdM

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