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After updating packages on RHEL, NNMi have never started and nnmtrapreceiver_err.log are generated.
Network Node Manager i (NNMi) 24.2
Red Hat Enterprise Linux (RHEL) 8.6
NNMi requires Java Development Kit (JDK) 1.8.x be available on the system and JDK can choose NNMi-bundled or Already-installed.
If Already-installed JDK was used in NNMi and JDK package was updated, NNMi have never started after JDK updates and nnmtrapreceiver_err.log is generated in /opt/OV/log/nnm/.
nnmtrapreceiver_err.log contains:
--------------------------------------------------------------------------------
yyyy-mm-dd hh:mm:ss
Due to an internal error nnmtrapreceiver has exited. This file was
left as an aid in debugging the problem. Save this file
and the /var/opt/OV/tmp/core file.
Current working directory was "/var/opt/OV/tmp".
If the problem persists, customers with HP support contracts
can call their nearest HP Response Center for support at:
North/South America:
North American Response Center: 1-800-633-3600
Europe/Africa:
European Customer Response Center: +32 2 778 3800 (Belgium)
+31 20 547 9666 (Netherlands)
Asia/Pacific:
Australian Response Center: BH 131147 AH 0014 800 125 541
Error logging is affected by the OVNOSTACKTRACE (don't create log) and
OVSPINONCRASH (spin process on error) environment variables.
Program name = nnmtrapreceiver
Process id = 4422
Crash Cause = signal: SIGSEGV (11)
Crash Time = yyyy-mm-dd hh:mm:ss
Operating System = unknown
Version = Micro Focus Software Mar 20 2024
Username = root
nnmtrapreceiver started on Linux btpgcsvm46742 4.18.0-372.119.1.el8_6.x86_64 #1 SMP Tue Aug 18 14:50:17 EDT 2020 x86_64 at yyyy-mm-dd hh:mm:ss Command: /opt/OV/bin//nnmtrapreceiver -start
4 Processors
2002242 Pages of physical memory
1259966 Pages of available physical memory
4096 Byte page size
Running on <host> Linux 4.18.0-372.119.1.el8_6.x86_64 #1 SMP ...
Locale: ja_JP.UTF-8
Maximum size of process's heap: 18014398509481984 KBytes
Maximum size of process's stack: 8192 KBytes
Exiting
...
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For cause and resolution please refer to the complete knowledge article