Did anyone notice that sometimes SMS for notifications where send and sometimes not?

Hello community, Did anyone notice that sometimes SMS for notifications where send and sometimes not even we run the same filter

I'm not sure what the problem but we review secript,filter and integration looks fine.

we checked with gateway admin and he says configuration between OBM and gateway it is ok. can anyone help me.  

  • 0

    what version of OBM are you running?

    you can try to add an custom event processing rule that uses the same filter, that just prints the events into a plain logfile. so you can compare if something gone missing.

  • 0  

    Hello,

    The intention is that it work :-) 

    If something isn't working, please check /opt/HP/BSM/log/webapps/notification-service.log on the DPSs.  

    If there isn't an error, please enable DEBUG tracing in /opt/HP/BSM/conf/core/Tools/log4j/webapps/notification-service.properties like this:

    ##############################################################################
    # High Availability Controller Manager Log file #
    ##############################################################################

    monitorInterval = 30
    property.notification-service_filepath = log/${sys:log.folder.path.output}
    property.notification-service_Loglevel = DEBUG
    property.notification-service_fileMaxSize = 20000KB
    property.notification-service_backupCount = 10

    Then you should get a better idea about the issue.

    Thanks.

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