Excellent, that means everything is working as expected...

HAC services are running only on 1 DPS at any moment.

Do you mean you're do not see the HAC processes on any of the DPS's? then there is a problem. Stop DPS2, then DPS1, take this opportunity to reboot the servers if they we not rebooted for a long time, then start DPS1, should see the HAC processes showing. Then start DPS2.

If the issue continues after those steps, please log a support ticket for further troubleshooting.

Hi Asaf, nothing is working because the gateway services cannot start also. they get stuck on the opr-as service.

I get this error in the opr-as-boot logfile

ERROR StatusConsoleListener Unable to delete file C:\HPBSM\log\webapps\opr-configserver.log: java.nio.file.FileSystemException C:\HPBSM\log\webapps\opr-configserver.log: The process cannot access the file because it is being used by another process. 

then when I check when I check the opr-configserver.log file I see the below error 

2024-08-10 05:41:10,886 [DefaultQuartzScheduler_Worker-67] INFO MonitoringAutomationHAServiceProvider.invoke(-1) - HA check: Local host name xxxFQDNxxx No host for HA service BSM_DT found. Retry in 15 seconds

Hi Faouzi,

thank you, I have tried that process a couple of times with no joy, 

Go to jmx 29000 and check the "hac-manager" and "hac-backup" to check your HAC assignment. If it's still an issue, open a support ticket quickly because right now your OBM is not monitoring.

I can access JMX via port 29000 and have a view of the assignments mentioned. and The HAC is assigned to my primary DPS, however I can see the assigned date but not the start date. I do have an ongoing support case 

check if the server and backup are still listed,

Yes both servers are still listed

Now try this..

/opt/HP/BSM/opr/support/opr-jmxClient.sh -r -s localhost:4447 -b "Topaz:service=hac-backup" -m moveServices -a 1 -a <nnn-002> -a <nnn-001> -a ""

and check the assignment status again, if they are assigned and running on 001