Hi Experts,

Any suggestion will help me to understand the functionality of policies

Not enough information provided. What kind of ITSM tool/product?  if there is an integration what sort of indication. Different integration types/products have different entries in logs to troubleshoot. Documentation is helpful in troubleshooting depending on what integration is used. 

Thanks Misaq for your response

Integration is between HP SM(ITSM) and OBM(Event monitoring tool) to create auto Incident in HPSM for any critical alerts in OBM. We have threshold defined and polling interval is set for 5 min for Memory utilization policy. Whenever, Memory breach the threshold then end-user is getting two different auto-incidents for same memory event within 5 mins. 

For example: If any event get trigger at 12 AM for memory breach on 80% as per critical condition in policy and due to fluctuation on server side and threshold went from 80% to 80.05% within 5 mins.

So, should it trigger another event in OBM within 5 mins or next event should trigger at 12:05 AM for 80.05% threshold?

I want to know how policy works in brief according to polling interval time

Hello,

Please look at the source of the event.  Here, you'll see which policy generated the event.  With that informaton, it would be possible to work out the next step.

Thanks.

Hi Duncan - Thanks for your response.

I have already checked & source info is same for all events which are coming as duplicate in OBM. 

Can take a look at this  Configure Measurement Threshold Policies - Operations Bridge Manager (microfocus.com)

It may be something to with issue in integration. So do check SM logs as I have seen sometimes OBM is retrying to send events when confirmation is not rcvd from SM(although that was back in 9.3 version)

Hello, what is the source on the event.  Which policy generated the event?

please share the policy(RAW) if possible to check the syntax