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BSM 9.10: Error when trying to log into BSM

MigrationDeletedUser over 12 years ago

Hello,

I am getting the below error from IIS. I have checked everything on the Microsoft website for the article on this error.

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

Any information greatly appreciated.

Thanks.

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Application Perf Mgmt

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0 kumarandp over 12 years ago

Check the handlers for the IIS.
Also mention what handlers are enabled currently for the website.

Regards,
kumaran dp
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0 MigrationDeletedUser over 12 years ago in reply to kumarandp

Hi Kumaran,

Ensure the ID with which your BSM service is running is having admin rights on GW & DPS server.

First stop BSM Service. Then run <BAC_install_dir>\dat\iisremoveconfig.bat and then again
<BAC_install_dir>\dat\iisconfig.bat. It should fix the issue.
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0 MigrationDeletedUser over 12 years ago in reply to MigrationDeletedUser

Hello Parkar and Rajasekhar,

I performed the above requested steps and still I ge tthe same error.

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

I also cleared my cache and still get same error.

Im running IIS 7.5

Anything else I cna check or any ideas on how to resolve this?

Thanks in advance.
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0 MigrationDeletedUser over 12 years ago in reply to MigrationDeletedUser

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.
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0 MigrationDeletedUser over 12 years ago in reply to MigrationDeletedUser

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.
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0 MigrationDeletedUser over 12 years ago in reply to MigrationDeletedUser

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.
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BSM 9.10: Error when trying to log into BSM

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