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BSM 9.10: Error when trying to log into BSM

MigrationDeletedUser

Hello,  

 

I am getting the below error from IIS.   I have checked everything on the Microsoft website for the article on this error. 

 

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

 

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

 

Any information greatly appreciated.

 

Thanks.

Parents
  • 0

    Check the handlers for the IIS.

    Also mention what handlers are enabled currently for the website.

     

    Regards,

    kumaran dp

  • 0 in reply to 
    Hi Kumaran,

    Ensure the ID with which your BSM service is running is having admin rights on GW & DPS server.

    First stop BSM Service. Then run <BAC_install_dir>\dat\iisremoveconfig.bat and then again
    <BAC_install_dir>\dat\iisconfig.bat. It should fix the issue.
  • 0 in reply to 

    Hello Parkar and Rajasekhar,

     

    I performed the above requested steps and still I ge tthe same error.

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

     

     

    I also cleared my cache and still get same error.

     

    Im running IIS 7.5

     

    Anything else I cna check or any ideas on how to resolve this?

     

    Thanks in advance.

  • 0 in reply to 

    Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

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  • 0 in reply to 

    Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

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