Check the handlers for the IIS.

Also mention what handlers are enabled currently for the website.

Regards,

kumaran dp

Hello Parkar and Rajasekhar,

I performed the above requested steps and still I ge tthe same error.

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

I also cleared my cache and still get same error.

Im running IIS 7.5

Anything else I cna check or any ideas on how to resolve this?

Thanks in advance.

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

Rajeskare,

Here are the supervisor log files attached.

Let me know what you find.

Thanks.

Looks to me like there was an upgrade and IIS settings (path to isapi_redirect.dll) have not been updated properly during the upgrade, causing access to BSM Gateway server to fail with HTTP error.

The IIS configuration needs to be changed (via IIS applet in Windows) to reflect the new updated path.

Can you try this, stop BSM services and on GW execute the following

In the example below BAC 8.07 was installed in D:\HPBAC, BSM 9.12 was installed to D:\HPBSM,
So the path needs to be changed from "D:\HPBAC" to "D:\HPBSM"

start
 Internet Information Services (IIS) Manager
on the left pane select
 <BSM_GW_host>
  IIS
on the right pane click on
    ISAPI Filters
      Filter name : jakartaFilter
      Executable  : D:\HPBSM\bin\IIS\isapi_redirect.dll

on the right pane click on
    ISAPI and CGI Restrictions
      ISAPI or CGI path : D:\HPBSM\bin\IIS\isapi_redirect.dll
      Description       : jakartaFilter
      Allow extension path to execute : checked

--Sujith

Rajasekhar,

IIS has not been reinstalled as it has been working prior to BSM isntall.

I ran the batch scripts again and outputs are attahced.

I can see IIS 7 is working fine and says "It works"

No this is not an upgraded environment. This is a new clean install on W2K8 Server.

This is a single server deployment.

Also, I got this error after running the iisconfig.bat script:

I:\HPBSM\dat>iisconfig.bat
log4j:WARN No appenders could be found for logger (com.mercury.infra.utils.logge
r.LogFactory).
log4j:WARN Please initialize the log4j system properly.

Thanks.

Rajasekhar,

IIS has not been reinstalled as it has been working prior to BSM isntall.

I ran the batch scripts again and outputs are attahced.

I can see IIS 7 is working fine and says "It works"

No this is not an upgraded environment. This is a new clean install on W2K8 Server.

This is a single server deployment.

Also, I got this error after running the iisconfig.bat script:

I:\HPBSM\dat>iisconfig.bat
log4j:WARN No appenders could be found for logger (com.mercury.infra.utils.logge
r.LogFactory).
log4j:WARN Please initialize the log4j system properly.

Thanks.

Rajasekhar,

IIS has not been reinstalled as it has been working prior to BSM isntall.

I ran the batch scripts again and outputs are attahced.

I can see IIS 7 is working fine and says "It works"

No this is not an upgraded environment. This is a new clean install on W2K8 Server.

This is a single server deployment.

Also, I got this error after running the iisconfig.bat script:

I:\HPBSM\dat>iisconfig.bat
log4j:WARN No appenders could be found for logger (com.mercury.infra.utils.logge
r.LogFactory).
log4j:WARN Please initialize the log4j system properly.

Thanks.

Rajasekhar,

IIS has not been reinstalled as it has been working prior to BSM isntall.

I ran the batch scripts again and outputs are attahced.

I can see IIS 7 is working fine and says "It works"

No this is not an upgraded environment. This is a new clean install on W2K8 Server.

This is a single server deployment.

Also, I got this error after running the iisconfig.bat script:

I:\HPBSM\dat>iisconfig.bat
log4j:WARN No appenders could be found for logger (com.mercury.infra.utils.logge
r.LogFactory).
log4j:WARN Please initialize the log4j system properly.

Thanks.

you are getting it works message without topaz

Can you provide screenshot of error you are getting while accessing bsm url ?

I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
1 In the Control Panel, select Administrative Tools > Server Manager.
2 Right-click Roles and select Add server role to launch the Add Roles wizard.
3 On the Select Role Services page, select Web Server (IIS) role to install.
If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
4 Click Next twice.
5 In the Select Role Services panel, select the following roles:
➤ Application Development section: ISAPI Extensions and ISAPI Filters.
➤ Management Tools section: IIS Management Scripts and Tools
6 Click Install.

I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
1 In the Control Panel, select Administrative Tools > Server Manager.
2 Right-click Roles and select Add server role to launch the Add Roles wizard.
3 On the Select Role Services page, select Web Server (IIS) role to install.
If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
4 Click Next twice.
5 In the Select Role Services panel, select the following roles:
➤ Application Development section: ISAPI Extensions and ISAPI Filters.
➤ Management Tools section: IIS Management Scripts and Tools
6 Click Install.

I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
1 In the Control Panel, select Administrative Tools > Server Manager.
2 Right-click Roles and select Add server role to launch the Add Roles wizard.
3 On the Select Role Services page, select Web Server (IIS) role to install.
If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
4 Click Next twice.
5 In the Select Role Services panel, select the following roles:
➤ Application Development section: ISAPI Extensions and ISAPI Filters.
➤ Management Tools section: IIS Management Scripts and Tools
6 Click Install.

Rajasekhar,

I performed steps as you requested.

I have attached the outputs of the IISRemoveConfigNEW and IISConfigNEW.

I also performed a reboot of server afterwards.

Still having the same issue.

Also, Why is the website trying to download files to my computer?

It does this everytime.

Thanks.

Just a quick thought. I hope you are not running both web servers (apache and IIS)

Try the following

1. Using Windows Explorer go to %TOPAZ_HOME%\dat folder.
2. Edit the IISConfig.bat file.
3. Under the IIS7 section make sure the full path to APPCMD is specified:
e.g. %systemroot%\system32\inetsrv\APPCMD
4. Lines 35 - 51 have double quotes (") at the beginning of the line which start "%systemroot%\system32\inetsrv\APPCMD. Remove the double quote (") at the beginning of the each line (line numbers 35 to 51).
5. Save the file.
6. Run: IISConfig.bat
7. Open Internet Explorer and connect to the HP BSM again

--Sujith 

Sujith,

I did as you requested and now I am getting this error:

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

I searched for this file and it is nowhere on my server and not in that directory.

Any ideas?

Thanks.