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BSM 9.10: Error when trying to log into BSM

Hello,  

 

I am getting the below error from IIS.   I have checked everything on the Microsoft website for the article on this error. 

 

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

 

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

 

Any information greatly appreciated.

 

Thanks.

Parents
  • Check the handlers for the IIS.

    Also mention what handlers are enabled currently for the website.

     

    Regards,

    kumaran dp

  • Hi Kumaran,

    Ensure the ID with which your BSM service is running is having admin rights on GW & DPS server.

    First stop BSM Service. Then run <BAC_install_dir>\dat\iisremoveconfig.bat and then again
    <BAC_install_dir>\dat\iisconfig.bat. It should fix the issue.
  • Ok. after reading through the logs you have provided, understood that the IIS Config has failed.

    In the same directory, you will see IISRemoveConfigNEW.bat & IISConfigNEW.bat batch files. Can you run them manually in command prompt & provide the output. This should fix the issue. Ensure that your BSM is stopped while you are doing this. If possible do a hard reboot of the server.

    Let us know if it fixed the environment.
  • Ok. after reading through the logs you have provided, understood that the IIS Config has failed.

    In the same directory, you will see IISRemoveConfigNEW.bat & IISConfigNEW.bat batch files. Can you run them manually in command prompt & provide the output. This should fix the issue. Ensure that your BSM is stopped while you are doing this. If possible do a hard reboot of the server.

    Let us know if it fixed the environment.
  • Rajasekhar,

     

    I performed steps as you requested.

     

    I have attached the outputs of the IISRemoveConfigNEW and IISConfigNEW.

     

    I also performed a reboot of server afterwards.

     

    Still having the same issue.

     

    Also, Why is the website trying to download files to my computer?

     

    It does this everytime.

     

    Thanks.

     

     

  • Just a quick thought. I hope you are not running both web servers (apache and IIS)

     

    Try the following

     

    1. Using Windows Explorer go to %TOPAZ_HOME%\dat folder.
    2. Edit the IISConfig.bat file.
    3. Under the IIS7 section make sure the full path to APPCMD is specified:
    e.g. %systemroot%\system32\inetsrv\APPCMD
    4. Lines 35 - 51 have double quotes (") at the beginning of the line which start "%systemroot%\system32\inetsrv\APPCMD. Remove the double quote (") at the beginning of the each line (line numbers 35 to 51).
    5. Save the file.
    6. Run: IISConfig.bat
    7. Open Internet Explorer and connect to the HP BSM again

     

    --Sujith 

  • Sujith,

     

    I did as you requested and now I am getting this error:

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

     

    I searched for this file and it is nowhere on my server and not in that directory.

     

    Any ideas?

     

    Thanks.

  • Sujith,

     

    I did as you requested and now I am getting this error:

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

     

    I searched for this file and it is nowhere on my server and not in that directory.

     

    Any ideas?

     

    Thanks.

  • Sujith,

     

    I did as you requested and now I am getting this error:

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

     

    I searched for this file and it is nowhere on my server and not in that directory.

     

    Any ideas?

     

    Thanks.

  • As I know The ApmApiISAPIFilter is a old IIS filter used in IIS 5.x & IIS 6.0. I think, this time IIS reconfig worked fine, but you used OLD IISConfig.bat file can you follow the same guidelines as mentioned by Sujeet (or refer the below link for additional safety precautions) and run the IISConfigRemoveNEW.bat & then IISConfigNEW.bat files.

     

    http://support.openview.hp.com/selfsolve/document/KM1416574

     

    1. Ensure to change the absolute path in 3 files (IISConfigRemove.bat, IISConfigRemoveNEW.bat & IISConfigNEW.bat)

    2. First run the remove config for OLD filter by executing IISConfigRemove.bat

    3. And then the remove config for NEW filter by executing IISConfigRemoveNEW.bat

    4. Then finally run the IISConfigNEW.bat

     

    Make sure to execute all these batch files from Command prompt by admin login to the server. Ensure to stop BSM server before doing this.

     

    After completing the steps, verify that there is only one Jakarta filter in webserver which is the indication that IIS Config executed correctly. If still issue persists, the output from the above three executions help further.

     

     

  • Hi

    The files (login.jsp & others) getting downloaded instead of executing them is because of permission issues in IIS. It is known issue when right permissions are not set.

    Refer: http://forums.iis.net/t/1166609.aspx

    If you run the NEW IIS Config successfully, it should fix this permission issue as well.
  • Hi

    The files (login.jsp & others) getting downloaded instead of executing them is because of permission issues in IIS. It is known issue when right permissions are not set.

    Refer: http://forums.iis.net/t/1166609.aspx

    If you run the NEW IIS Config successfully, it should fix this permission issue as well.
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