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BSM 9.10: Error when trying to log into BSM

MigrationDeletedUser

Hello,  

 

I am getting the below error from IIS.   I have checked everything on the Microsoft website for the article on this error. 

 

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

 

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

 

Any information greatly appreciated.

 

Thanks.

Parents
  • 0

    Check the handlers for the IIS.

    Also mention what handlers are enabled currently for the website.

     

    Regards,

    kumaran dp

  • 0 in reply to 
    Hi Kumaran,

    Ensure the ID with which your BSM service is running is having admin rights on GW & DPS server.

    First stop BSM Service. Then run <BAC_install_dir>\dat\iisremoveconfig.bat and then again
    <BAC_install_dir>\dat\iisconfig.bat. It should fix the issue.
  • 0 in reply to 

    Hello Parkar and Rajasekhar,

     

    I performed the above requested steps and still I ge tthe same error.

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

     

     

    I also cleared my cache and still get same error.

     

    Im running IIS 7.5

     

    Anything else I cna check or any ideas on how to resolve this?

     

    Thanks in advance.

  • 0 in reply to 

    Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

  • 0 in reply to 

    Rajeskare,

     

    Here are the supervisor log files attached.

     

    Let me know what you find.

     

    Thanks.

  • 0 in reply to 
    I don't see any issues on BSM side and there is no information about attaching to IIS. Have you tried re-installing IIS? Can you try again running the batch files manually from command prompt & provide the output?

    See the application/system event logs for any error information for IIS. One way to verify if your IIS is working fine is to remove topaz at the end BSM URL and open it in a browser. You should get "It Works" message.

    Just wondering if this is an upgraded environment from BAC 8.x to BSM 9.10 environment? If so, there is a bigger issue that need to be addressed.

    On the other note, is this a single server deployment & your DB installed on same server?
  • 0 in reply to 
    Ok. after reading through the logs you have provided, understood that the IIS Config has failed.

    In the same directory, you will see IISRemoveConfigNEW.bat & IISConfigNEW.bat batch files. Can you run them manually in command prompt & provide the output. This should fix the issue. Ensure that your BSM is stopped while you are doing this. If possible do a hard reboot of the server.

    Let us know if it fixed the environment.
  • 0 in reply to 
    Ok. after reading through the logs you have provided, understood that the IIS Config has failed.

    In the same directory, you will see IISRemoveConfigNEW.bat & IISConfigNEW.bat batch files. Can you run them manually in command prompt & provide the output. This should fix the issue. Ensure that your BSM is stopped while you are doing this. If possible do a hard reboot of the server.

    Let us know if it fixed the environment.
  • 0 in reply to 

    Rajasekhar,

     

    I performed steps as you requested.

     

    I have attached the outputs of the IISRemoveConfigNEW and IISConfigNEW.

     

    I also performed a reboot of server afterwards.

     

    Still having the same issue.

     

    Also, Why is the website trying to download files to my computer?

     

    It does this everytime.

     

    Thanks.

     

     

  • 0 in reply to 

    Just a quick thought. I hope you are not running both web servers (apache and IIS)

     

    Try the following

     

    1. Using Windows Explorer go to %TOPAZ_HOME%\dat folder.
    2. Edit the IISConfig.bat file.
    3. Under the IIS7 section make sure the full path to APPCMD is specified:
    e.g. %systemroot%\system32\inetsrv\APPCMD
    4. Lines 35 - 51 have double quotes (") at the beginning of the line which start "%systemroot%\system32\inetsrv\APPCMD. Remove the double quote (") at the beginning of the each line (line numbers 35 to 51).
    5. Save the file.
    6. Run: IISConfig.bat
    7. Open Internet Explorer and connect to the HP BSM again

     

    --Sujith 

  • 0 in reply to 

    Sujith,

     

    I did as you requested and now I am getting this error:

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

     

    I searched for this file and it is nowhere on my server and not in that directory.

     

    Any ideas?

     

    Thanks.

  • 0 in reply to 

    Sujith,

     

    I did as you requested and now I am getting this error:

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

     

    I searched for this file and it is nowhere on my server and not in that directory.

     

    Any ideas?

     

    Thanks.

  • 0 in reply to 

    Sujith,

     

    I did as you requested and now I am getting this error:

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

     

    I searched for this file and it is nowhere on my server and not in that directory.

     

    Any ideas?

     

    Thanks.

  • 0 in reply to 

    As I know The ApmApiISAPIFilter is a old IIS filter used in IIS 5.x & IIS 6.0. I think, this time IIS reconfig worked fine, but you used OLD IISConfig.bat file can you follow the same guidelines as mentioned by Sujeet (or refer the below link for additional safety precautions) and run the IISConfigRemoveNEW.bat & then IISConfigNEW.bat files.

     

    http://support.openview.hp.com/selfsolve/document/KM1416574

     

    1. Ensure to change the absolute path in 3 files (IISConfigRemove.bat, IISConfigRemoveNEW.bat & IISConfigNEW.bat)

    2. First run the remove config for OLD filter by executing IISConfigRemove.bat

    3. And then the remove config for NEW filter by executing IISConfigRemoveNEW.bat

    4. Then finally run the IISConfigNEW.bat

     

    Make sure to execute all these batch files from Command prompt by admin login to the server. Ensure to stop BSM server before doing this.

     

    After completing the steps, verify that there is only one Jakarta filter in webserver which is the indication that IIS Config executed correctly. If still issue persists, the output from the above three executions help further.

     

     

  • 0 in reply to 
    Hi

    The files (login.jsp & others) getting downloaded instead of executing them is because of permission issues in IIS. It is known issue when right permissions are not set.

    Refer: http://forums.iis.net/t/1166609.aspx

    If you run the NEW IIS Config successfully, it should fix this permission issue as well.
  • 0 in reply to 
    Hi

    The files (login.jsp & others) getting downloaded instead of executing them is because of permission issues in IIS. It is known issue when right permissions are not set.

    Refer: http://forums.iis.net/t/1166609.aspx

    If you run the NEW IIS Config successfully, it should fix this permission issue as well.
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