Check the handlers for the IIS.

Also mention what handlers are enabled currently for the website.

Regards,

kumaran dp

Hello Parkar and Rajasekhar,

I performed the above requested steps and still I ge tthe same error.

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

I also cleared my cache and still get same error.

Im running IIS 7.5

Anything else I cna check or any ideas on how to resolve this?

Thanks in advance.

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

Rajeskare,

Here are the supervisor log files attached.

Let me know what you find.

Thanks.

Rajasekhar,

IIS has not been reinstalled as it has been working prior to BSM isntall.

I ran the batch scripts again and outputs are attahced.

I can see IIS 7 is working fine and says "It works"

No this is not an upgraded environment. This is a new clean install on W2K8 Server.

This is a single server deployment.

Also, I got this error after running the iisconfig.bat script:

I:\HPBSM\dat>iisconfig.bat
log4j:WARN No appenders could be found for logger (com.mercury.infra.utils.logge
r.LogFactory).
log4j:WARN Please initialize the log4j system properly.

Thanks.

you are getting it works message without topaz

Can you provide screenshot of error you are getting while accessing bsm url ?

I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
1 In the Control Panel, select Administrative Tools > Server Manager.
2 Right-click Roles and select Add server role to launch the Add Roles wizard.
3 On the Select Role Services page, select Web Server (IIS) role to install.
If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
4 Click Next twice.
5 In the Select Role Services panel, select the following roles:
➤ Application Development section: ISAPI Extensions and ISAPI Filters.
➤ Management Tools section: IIS Management Scripts and Tools
6 Click Install.

I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
1 In the Control Panel, select Administrative Tools > Server Manager.
2 Right-click Roles and select Add server role to launch the Add Roles wizard.
3 On the Select Role Services page, select Web Server (IIS) role to install.
If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
4 Click Next twice.
5 In the Select Role Services panel, select the following roles:
➤ Application Development section: ISAPI Extensions and ISAPI Filters.
➤ Management Tools section: IIS Management Scripts and Tools
6 Click Install.

I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
1 In the Control Panel, select Administrative Tools > Server Manager.
2 Right-click Roles and select Add server role to launch the Add Roles wizard.
3 On the Select Role Services page, select Web Server (IIS) role to install.
If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
4 Click Next twice.
5 In the Select Role Services panel, select the following roles:
➤ Application Development section: ISAPI Extensions and ISAPI Filters.
➤ Management Tools section: IIS Management Scripts and Tools
6 Click Install.

Rajasekhar,

I performed steps as you requested.

I have attached the outputs of the IISRemoveConfigNEW and IISConfigNEW.

I also performed a reboot of server afterwards.

Still having the same issue.

Also, Why is the website trying to download files to my computer?

It does this everytime.

Thanks.

Just a quick thought. I hope you are not running both web servers (apache and IIS)

Try the following

1. Using Windows Explorer go to %TOPAZ_HOME%\dat folder.
2. Edit the IISConfig.bat file.
3. Under the IIS7 section make sure the full path to APPCMD is specified:
e.g. %systemroot%\system32\inetsrv\APPCMD
4. Lines 35 - 51 have double quotes (") at the beginning of the line which start "%systemroot%\system32\inetsrv\APPCMD. Remove the double quote (") at the beginning of the each line (line numbers 35 to 51).
5. Save the file.
6. Run: IISConfig.bat
7. Open Internet Explorer and connect to the HP BSM again

--Sujith 

Just a quick thought. I hope you are not running both web servers (apache and IIS)

Try the following

1. Using Windows Explorer go to %TOPAZ_HOME%\dat folder.
2. Edit the IISConfig.bat file.
3. Under the IIS7 section make sure the full path to APPCMD is specified:
e.g. %systemroot%\system32\inetsrv\APPCMD
4. Lines 35 - 51 have double quotes (") at the beginning of the line which start "%systemroot%\system32\inetsrv\APPCMD. Remove the double quote (") at the beginning of the each line (line numbers 35 to 51).
5. Save the file.
6. Run: IISConfig.bat
7. Open Internet Explorer and connect to the HP BSM again

--Sujith 

Sujith,

I did as you requested and now I am getting this error:

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

I searched for this file and it is nowhere on my server and not in that directory.

Any ideas?

Thanks.

Sujith,

I did as you requested and now I am getting this error:

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

I searched for this file and it is nowhere on my server and not in that directory.

Any ideas?

Thanks.

Sujith,

I did as you requested and now I am getting this error:

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

I searched for this file and it is nowhere on my server and not in that directory.

Any ideas?

Thanks.

As I know The ApmApiISAPIFilter is a old IIS filter used in IIS 5.x & IIS 6.0. I think, this time IIS reconfig worked fine, but you used OLD IISConfig.bat file can you follow the same guidelines as mentioned by Sujeet (or refer the below link for additional safety precautions) and run the IISConfigRemoveNEW.bat & then IISConfigNEW.bat files.

http://support.openview.hp.com/selfsolve/document/KM1416574

1. Ensure to change the absolute path in 3 files (IISConfigRemove.bat, IISConfigRemoveNEW.bat & IISConfigNEW.bat)

2. First run the remove config for OLD filter by executing IISConfigRemove.bat

3. And then the remove config for NEW filter by executing IISConfigRemoveNEW.bat

4. Then finally run the IISConfigNEW.bat

Make sure to execute all these batch files from Command prompt by admin login to the server. Ensure to stop BSM server before doing this.

After completing the steps, verify that there is only one Jakarta filter in webserver which is the indication that IIS Config executed correctly. If still issue persists, the output from the above three executions help further.

Rajasekhar,

I have attached the outputs of all three IISConfig commands that you requested I run.

It looks like it can not find APPCMD from within scripts.

Also, the Jakarta Filter was not created within the ISAPI Filters area of IIS.

Any ideas?

Thanks.

Rajasekhar,

I performed what update within the IISConfigNEW.bat file.

Here is output from command and errors:

I:\HPBSM\dat>IISConfigNEW.bat

I:\HPBSM\dat>rem IIS configuration

I:\HPBSM\dat>if "1" == "0" goto end

I:\HPBSM\dat>echo
ECHO is on.

I:\HPBSM\dat>copy I:\HPBSM\bin\IIS\isapi_redirect-amd64.dll I:\HPBSM\bin\IIS\isa
pi_redirect.dll
        1 file(s) copied.

I:\HPBSM\dat>call I:\HPBSM\bin\run64bit-batch.bat I:\HPBSM\dat\IISRegisterIsapiR
edirect.bat

I:\HPBSM\dat>SET PRODUCT_HOME_PATH=I:\HPBSM

I:\HPBSM\dat>I:\HPBSM\JRE64\bin\java.exe -cp I:\HPBSM\lib\configserver.jar;I:\HP
BSM\lib\javacore.jar;I:\HPBSM\lib\log4j.jar com.mercury.infra.configserver.Execu
teWindows64BitBatch I:\HPBSM\dat\IISRegisterIsapiRedirect.bat
log4j:WARN No appenders could be found for logger (com.mercury.infra.utils.logge
r.LogFactory).
log4j:WARN Please initialize the log4j system properly.
I:\HPBSM\dat>regedit /s I:\HPBSM\dat\64bitRedirector.reg

I:\HPBSM\dat>rem mark filter - for redirect filter configuration. Don't delete t
his

I:\HPBSM\dat>rem mark 1 for iis config class - don't delete this

I:\HPBSM\dat>if "7" == "7" goto iis7

I:\HPBSM\dat>CD C:\Windows\System32\inetsrv

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set app "Default Web Site/" /app
licationPool:DefaultAppPool
APP object "Default Web Site/" changed

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD add app /site.name:"Default Web
Site" /path:/ext  /physicalPath:I:\HPBSM\bin /applicationPool:DefaultAppPool
APP object "Default Web Site/ext" added
VDIR object "Default Web Site/ext" added

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD add app /site.name:"Default Web
Site" /path:/jakarta  /physicalPath:I:\HPBSM\bin\IIS /applicationPool:DefaultApp
Pool
APP object "Default Web Site/jakarta" added
VDIR object "Default Web Site/jakarta" added

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set site "Default Web Site" /bin
dings:"http/*:80:" /limits.connectionTimeout:00:15:00
SITE object "Default Web Site" changed

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set config -section:system.webSe
rver/staticContent / "[fileExtension='.properties',mimeType='application/octet-s
tream']"
Applied configuration changes to section "system.webServer/staticContent" for "M
ACHINE/WEBROOT/APPHOST" at configuration commit path "MACHINE/WEBROOT/APPHOST"

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set config -section:system.webSe
rver/staticContent / "[fileExtension='.SSX',mimeType='application/octet-stream']
"
Applied configuration changes to section "system.webServer/staticContent" for "M
ACHINE/WEBROOT/APPHOST" at configuration commit path "MACHINE/WEBROOT/APPHOST"

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set config -section:system.webSe
rver/staticContent / "[fileExtension='.SHP',mimeType='application/octet-stream']
"
Applied configuration changes to section "system.webServer/staticContent" for "M
ACHINE/WEBROOT/APPHOST" at configuration commit path "MACHINE/WEBROOT/APPHOST"

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set config -section:system.webSe
rver/staticContent / "[fileExtension='.savf,mimeType='application/octet-stream']
"
ERROR ( message:Malformed collection indexer; format is [@position,name='value',
name2='value2',...].  The @position specifier is optional, and be '@start', '@en
d', or '@N' where N is a numeric index into the collection. )

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set config -section:system.webSe
rver/isapiFilters / "[name='jakartaFilter',path='I:\HPBSM\bin\IIS\isapi_redirect
.dll',enabled='True']" /commit:apphost
Applied configuration changes to section "system.webServer/isapiFilters" for "MA
CHINE/WEBROOT/APPHOST" at configuration commit path "MACHINE/WEBROOT/APPHOST"

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set config "Default Web Site/jak
arta" -section:system.webServer/handlers /accessPolicy:Read,Script,Execute /comm
it:apphost
Applied configuration changes to section "system.webServer/handlers" for "MACHIN
E/WEBROOT/APPHOST/Default Web Site/jakarta" at configuration commit path "MACHIN
E/WEBROOT/APPHOST"

I:\HPBSM\dat>C:\Windows\System32\inetsrv\APPCMD set config -section:system.webSe
rver/security/isapiCgiRestriction / "[path='I:\HPBSM\bin\IIS\isapi_redirect.dll'
,allowed='True',description='jakartaFilter']" /commit:apphost
ERROR ( message:New add object missing required attributes. Cannot add duplicate
 collection entry of type 'add' with unique key attribute 'path' set to 'I:\HPBS
M\bin\IIS\isapi_redirect.dll'
. )

I:\HPBSM\dat>net stop w3svc
The World Wide Web Publishing Service service is stopping.
The World Wide Web Publishing Service service was stopped successfully.


I:\HPBSM\dat>net start w3svc
The World Wide Web Publishing Service service is starting.
The World Wide Web Publishing Service service was started successfully.

I:\HPBSM\dat>

Any ideas?

Thanks.

Rajasekhar,

What order do the ISAPI Filters need to be in for BSM 9 and IIS 7.5?

Any info greatly appreciated.

Thanks.

I am completely out of clues here. As per the output yo have shared, the IIS config completed fine & issue should be fixed with this. What error you are getting now? Confirm if you have did a hard reboot of the server. Before that ensure to run BSM service as a user rather than with system account.