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BSM 9.10: Error when trying to log into BSM

Hello,  

 

I am getting the below error from IIS.   I have checked everything on the Microsoft website for the article on this error. 

 

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

 

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

 

Any information greatly appreciated.

 

Thanks.

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  • 1. Stop BSM.
    2. Open the cmd prompt.
    3. Go to the %topaz_home%\dat folder.
    4. Run iisremoveconfig.bat.
    5. Run iisconfig.bat
    6. Restart BSM

     

     

    Since IIS uses the process identity to load and run an ISAPI Filter, it means that the process identity failed to have ACL to load the ISAPI Filter DLL. For IIS6 in worker process isolation mode, the process identity is configurable and is at least a member of the IIS_WPG group

     

     

    Also Checked permissions of the file isapi_redirect.dll, shows
    Administrators (<hostname>\Administrators)
    SYSTEM
     
    On my (working) system there also is
    Users (<hostname>\Users) with Users : Read & Execute

    Changed that, now the filter loads.
    Restarted IIS and BAC

     

    Revert in  case you face any issue

     


    .

  • Hi Kumaran,

    Ensure the ID with which your BSM service is running is having admin rights on GW & DPS server.

    First stop BSM Service. Then run <BAC_install_dir>\dat\iisremoveconfig.bat and then again
    <BAC_install_dir>\dat\iisconfig.bat. It should fix the issue.
  • Hello Parkar and Rajasekhar,

     

    I performed the above requested steps and still I ge tthe same error.

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

     

     

    I also cleared my cache and still get same error.

     

    Im running IIS 7.5

     

    Anything else I cna check or any ideas on how to resolve this?

     

    Thanks in advance.

  • Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

  • Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

  • Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.

  • Make sure you have all the IIS7 roles installed

    Here is all the IIS7 roles required for BSM:

    ISAPI Extensions; ISAPI Filters; IIS Management Scripts and Tools.

     

    Danny Wang

  • Make sure you have all the IIS7 roles installed

    Here is all the IIS7 roles required for BSM:

    ISAPI Extensions; ISAPI Filters; IIS Management Scripts and Tools.

     

    Danny Wang

  • Make sure you have all the IIS7 roles installed

    Here is all the IIS7 roles required for BSM:

    ISAPI Extensions; ISAPI Filters; IIS Management Scripts and Tools.

     

    Danny Wang

  • Are you using OutOftheBox setup or you changed the "default web site"?.

    Also, please check if  full path is used  in IISconfig.bat and IISRemoveConfig.bat? if not, you may open a ticket with HP support.

    HTH\Tarif_L

    Premium Services, TAM

    "Although I am an OpenText employee, I am speaking for myself and not for OpenText."
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