SiS reports not creating comma-delimited file

Hello.  I recently upgraded SiS from 11.13 to 11.23, running on a Windows platform.  The import from the old SiS appears to have worked as all the monitors came over, as well as the log files.

 

The issue I'm experiencing now is some of the monitor's reports are not being created in a comma-delimited file, even though the check-box is checked.  The HTML files are created just fine, however, in the old SiS both he HTML and comma-delimited files were created. 

 

Anyone else experienced this or know how to fix it?  I've unchecked the text box, saved the monitor settings, and checked it again. 

 

I'd hate to have to configure the reports all over again, but that is kind of my last resort unless someone has some wise advice for me.

 

--Kimberly

 

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