Upgrading BSM to v 9.26

When I uninstall v 9.25 it is leaving v 9.20 installed.  I re-run the uninstall command and I get an error stating PRE_REMOVE patch script failed trying to remove HPBSM923p001.  Has anyone run into this situation and have a solution?  Cannot proceed with installation since BSM 9.20 is still present.

Parents
  • HPbsm920p001 log reads

    10:54:21,597 INFO Flow:242 - --------------------------------------------------
    10:54:21,597 INFO Flow:243 - Installation Name: HPBsm923P001
    10:54:21,597 INFO Flow:244 - Installation Type: PATCH
    10:54:21,597 INFO Flow:245 - Version: 9.23
    10:54:21,597 INFO Flow:246 - Iteration: 000
    10:54:21,597 INFO Flow:247 - Installation GUID: {5781585A-2402-443C-9F89-63C24EFEBBC7}
    10:54:21,597 INFO Flow:248 - Installation Step: PRE_REMOVE
    10:54:21,597 INFO Flow:258 - --------------------------------------------------
    10:54:21,894 INFO Flow:1091 - The PRODUCT Current Version is 9.20
    10:54:21,894 ERROR Flow:1096 - The Installation version differs from the PRODUCT version
    10:54:21,894 ERROR Flow:1097 - Please initate the PRODUCT uninstall mechanism properly
    10:54:21,894 ERROR Flow:1098 - The PRODUCT Uninstall will abort

Reply
  • HPbsm920p001 log reads

    10:54:21,597 INFO Flow:242 - --------------------------------------------------
    10:54:21,597 INFO Flow:243 - Installation Name: HPBsm923P001
    10:54:21,597 INFO Flow:244 - Installation Type: PATCH
    10:54:21,597 INFO Flow:245 - Version: 9.23
    10:54:21,597 INFO Flow:246 - Iteration: 000
    10:54:21,597 INFO Flow:247 - Installation GUID: {5781585A-2402-443C-9F89-63C24EFEBBC7}
    10:54:21,597 INFO Flow:248 - Installation Step: PRE_REMOVE
    10:54:21,597 INFO Flow:258 - --------------------------------------------------
    10:54:21,894 INFO Flow:1091 - The PRODUCT Current Version is 9.20
    10:54:21,894 ERROR Flow:1096 - The Installation version differs from the PRODUCT version
    10:54:21,894 ERROR Flow:1097 - Please initate the PRODUCT uninstall mechanism properly
    10:54:21,894 ERROR Flow:1098 - The PRODUCT Uninstall will abort

Children