BSM: How to clear opr-gateway queue for forwarding to external server

hi all

 

please assist us with the following question:

 

from BSM Operations Management we are sending events for alarming to a connected server (xMatters). currently we are having some trouble with the stability of the external alarming solution. hence the messages from BSM can not be delivered to xMatters in a stable manner.

therefore BSM i heavily queueing the messages it is supposed to delived to the connected server (xMatters). We can see this by looking at the log opr-gateway.log on the gateway server:

 

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2013-11-20 09:52:31,123 [EventSyncThread:server123.domain.com:server123.domain.com] ERROR EventSyncThread.logServerUnavailable(1700) - Server server123.domain.com appears to be unavailable. Event update forward request will be re-queued for later delivery: 9e9054f0-5141-71e3-1e7f-9fe8f0710000  
2013-11-20 09:52:31,323 [EventSyncThread:server123.domain.com:server123.domain.com] ERROR EventSyncThread.logServerUnavailable(1700) - Server server123.domain.com appears to be unavailable. Event update forward request will be re-queued for later delivery: 54b7c700-515f-71e3-1e7f-9fe8f0710000  
2013-11-20 09:52:31,324 [EventSyncThread:server123.domain.com:server123.domain.com] ERROR EventSyncThread.sendUpdateList(557) - Server server123.domain.com appears to be unavailable. 100 event update requests will be re-queued for later delivery.  

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BSM will try to deliver these messaged over and over again as long as they are queued. This even after the services have been restartd. at some point xMatters will eventually work again, and alles messaged in the queue will be successfully be delivered. this will lead to the situation where all the queued events are being delivered at the same time. this is something we possibly not would like to happen. so we are looking for a way how we can possibly clear this queue. maybe by an MBean in the JMX console or be deleting a certain folder.

 

does anyone know if there is anything like this?

 

thanks for your help

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