Cloud Optimizer 3.0 : Problem in Data Collection for Datasource - Data collection Failed

Hello,

I'm a customer who is testing Cloud Optimizer 3.0 because he wants to buy it, but he receives a popup with message  "Problem in Data Collection for Datasource (S):   server_name" and if he click on View Details it goes to status menu where I can see "Data collection Failed".

We had installed version 2.x but with the same error

Any idea/solution?

Thanks in advance

 

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