Dashboard TOP VIEW does not load after upgrading from 9.13 to 9.26

Hello Expert,

We have upgraded HP BSM from 9.13 to 9.26 with the latest patch, but after starting the BSM the dashboard TOP VIEW does not load, appreciate if you can let us know what could be the problem.





Parents Reply
  • Hi Shiva,

    Here is how to get older versions of JRE (or JDK):

    Go to the Java Archive link:


    Select the major verion you want (e.g. Java SE 8 or Java SE 7)

    Select the update version you need (e.g. Java SE Runtime Environment 8u66)

    You will see a table listing the JRE update for the different platforms.  Click "Accept licence agreement" and then click on the appropriate file for the platform you need.  Note: ensure you pick the correct type:

       Windows x86 Offline for 32bit browsers

       Windows X64 for 64bit browsers

    You will be prompted for a login, and you can create a new account if you don't have one