Dashboard TOP VIEW does not load after upgrading from 9.13 to 9.26

Hello Expert,

We have upgraded HP BSM from 9.13 to 9.26 with the latest patch, but after starting the BSM the dashboard TOP VIEW does not load, appreciate if you can let us know what could be the problem.

 

Regards

Shiva

 

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  • Hi Shiva,

    It could be a Java Client issue.  Check the version of JRE on the client machine is supported with 9.26.

    BSM 9.26 supports Java 7 update 80 or Java 8 update 51 (base 9.26), or update 66 (with IP1).

    If it's not Java client, then check the gateway logs for errors when you try and load Top View again.

    Regards,

    Tim

Reply
  • Hi Shiva,

    It could be a Java Client issue.  Check the version of JRE on the client machine is supported with 9.26.

    BSM 9.26 supports Java 7 update 80 or Java 8 update 51 (base 9.26), or update 66 (with IP1).

    If it's not Java client, then check the gateway logs for errors when you try and load Top View again.

    Regards,

    Tim

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