Is it possible to change the state of event from Resolved to Open in BSM automatically when a duplicate event for the same issue comes in?
An event created in BSM (9.24) which creates an incident in SM. The incident is resolved in SM which inturn resolves the event in BSM.
If the issue reoccurs, the duplicate count will increase. But is it possible to change the state of ticket from Resolved to Open? Because this helps me to reopen the ticket in SM?
Are there any options available in BSM to do this?