Hi Mandarx,

Are you seeing data for other RUM reports, such as RUM Application Infrastructure Summary and RUM Action Summary?

How are your transactions configured?  Are they based on single actions or multiple actions?  Can you share an example of one?

Regards,

Tim

HI,

Hope ur doing well,

We are not able to get data in any of the reports,

we are using single action transaction.

we are using only one url in one transaction, and we have configured 6 transaction for 6 url's for one application.

Regards,

Mandarx

Hi Mandrix,

If there is no data in any reports, it means that RUM is not seeing the data or not reporting the data.  Here are some things to check, and some questions may help diagnose the issue:

RUM Engine web health console: is everything green in system health on the RUM Engine web console?

Traffic Discovery: can you see the traffic you are trying to capture when you run a traffic discovery?

RUM Probe:

   Is data definitely coming into the Probe?

   What OS is the Probe running on?

   How are you sending data to the Probe?  Is this via a SPAN port, tap or another way?

In BSM Admin/EUM, how have you configured the RUM application?  Are you matching by URL, IPs or both?  If URL, can you share the URL text in the application definition?

Regards,

Tim

Hi Mandrix,

If there is no data in any reports, it means that RUM is not seeing the data or not reporting the data.  Here are some things to check, and some questions may help diagnose the issue:

RUM Engine web health console: is everything green in system health on the RUM Engine web console?

Traffic Discovery: can you see the traffic you are trying to capture when you run a traffic discovery?

RUM Probe:

   Is data definitely coming into the Probe?

   What OS is the Probe running on?

   How are you sending data to the Probe?  Is this via a SPAN port, tap or another way?

In BSM Admin/EUM, how have you configured the RUM application?  Are you matching by URL, IPs or both?  If URL, can you share the URL text in the application definition?

Regards,

Tim

Hi Tim,

RUM Engine web health console: is everything green in system health on the RUM Engine web console?
yes

Traffic Discovery: can you see the traffic you are trying to capture when you run a traffic discovery?
yes

RUM Probe:

   Is data definitely coming into the Probe?
    yes

   What OS is the Probe running on?
    windows

   How are you sending data to the Probe?  Is this via a SPAN port, tap or another way?
    we have port 80

In BSM Admin/EUM, how have you configured the RUM application?
    yes
 Are you matching by URL, IPs or both?
    url

If URL, can you share the URL text in the application definition?
    what do u excatly want?

Regrads,

mandarx

Hi Mandarx,

See the attached example picture...

Can you post what you have defined for the URL?

Thanks,

Tim

Hi TIm,

Sorry for inconvenience.

In BSM we have configured rum application matching by IPs.

Regards,

mandarx

Hi TIm,

Sorry for inconvenience.

In BSM we have configured rum application matching by IPs.

Regards,

mandarx

Hi TIm,

Sorry for inconvenience.

In BSM we have configured rum application matching by IPs.

Regards,

mandarx

Hi Mandarx,

Can you go to the RUM Engine Web console and drill down to the Probe and check the values of these items:

Plain Bytes Received
SSL Bytes Received
Probe Total Filtered Traffic
Probe Total Traffic
Probe Connection Hits
Probe Page Hits

Regards,
Tim

Hi Mandarx,

It looks like the traffic you are trying to monitor may be encrypted.  Is this correct (traffic discovery will show if it is or not)?

If so, have you loaded the server private key on to the probe from the RUM Engine Web console?  You can add keys and view the decryption stats by going to Probe Management, select the probe, and click on the SSL button.

Regards,

Tim