not able to get data in BSM reports from RUM.

HI All,

we have BSM 9.24 and RUM 9.25 over here,

we have configured  RUM transaction in BSM and configured both BSM and RUM properly as there were no error while doing so.

but still we are getting "no data" in reports in BSM.

Kinldy help on this as this is production setup and its very urgent.

Regrads,

mandarx

Parents Reply
  • Hi Mandarx,

    It looks like the traffic you are trying to monitor may be encrypted.  Is this correct (traffic discovery will show if it is or not)?

    If so, have you loaded the server private key on to the probe from the RUM Engine Web console?  You can add keys and view the decryption stats by going to Probe Management, select the probe, and click on the SSL button.

    Regards,

    Tim

     

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