Hi Mandarx,

Are you seeing data for other RUM reports, such as RUM Application Infrastructure Summary and RUM Action Summary?

How are your transactions configured?  Are they based on single actions or multiple actions?  Can you share an example of one?

Regards,

Tim

HI,

Hope ur doing well,

We are not able to get data in any of the reports,

we are using single action transaction.

we are using only one url in one transaction, and we have configured 6 transaction for 6 url's for one application.

Regards,

Mandarx

Hi TIm,

Sorry for inconvenience.

In BSM we have configured rum application matching by IPs.

Regards,

mandarx

Hi Mandarx,

Can you go to the RUM Engine Web console and drill down to the Probe and check the values of these items:

Plain Bytes Received
SSL Bytes Received
Probe Total Filtered Traffic
Probe Total Traffic
Probe Connection Hits
Probe Page Hits

Regards,
Tim

Hi Mandarx,

It looks like the traffic you are trying to monitor may be encrypted.  Is this correct (traffic discovery will show if it is or not)?

If so, have you loaded the server private key on to the probe from the RUM Engine Web console?  You can add keys and view the decryption stats by going to Probe Management, select the probe, and click on the SSL button.

Regards,

Tim

hi Tim,

we have done the traffic discovery, and there is no encrypted data showned in it.

can u plz help on this.

Regards,

mandarx

hi Tim,

we have done the traffic discovery, and there is no encrypted data showned in it.

can u plz help on this.

Regards,

mandarx

hi Tim,

we have done the traffic discovery, and there is no encrypted data showned in it.

can u plz help on this.

Regards,

mandarx

Hi Mandarx,

Can you attach capture.conf from your Probe?  I forget the exact path on Windows, but it should be in the etc folder in the RUM Probe install path.

Also, it's possible that your RUM Probe is only seeing one half of the traffic (e.g. requests from clients to the web server only, and response traffic is missing - or the responses only, with the requests missing).  This may be why you see connection hits, but not page hits.  Can you analyse the traffic  with Wireshark, windump or netsh on the Probe?

Regards,

Tim

Hi Mandarx,

Can you attach capture.conf from your Probe?  I forget the exact path on Windows, but it should be in the etc folder in the RUM Probe install path.

Also, it's possible that your RUM Probe is only seeing one half of the traffic (e.g. requests from clients to the web server only, and response traffic is missing - or the responses only, with the requests missing).  This may be why you see connection hits, but not page hits.  Can you analyse the traffic  with Wireshark, windump or netsh on the Probe?

Regards,

Tim

Hi Tim,

Please find the attached capture.conf file from rum probe installation path. Please check & let me know if you need more information.

Regards,

mandarx

Hi Mandarx,

Once you have confirmed that the probe is seeing both sides of the traffic (e.g. requests and responses - see the 2nd part of my last post), can you try the following:

In BSM Admin / End User Management, edit the application configuration and remove the server IP/port details and add URLs instead, in the following format (using www.mywebsite.com as an example):

   http://www.mywebsite.com/*

Ensure you have the '/*' on the end.

Regards,

Tim

Hey Tim,

Thanks for ur support now we are getting the data in RUM reports.

we changed the ip range to url as u mentioned.

Regards,

Mandarx

Hi Mandarx,

The recommendation is to add IPs and ports to Application Definition after they have been discovered and captured by RUM.

That will improve RUM Probe performance (especially if you have SSL traffic). So, just in case you will do it, please take Server IP and Port number from real traffic (Session Analysis >> Session Details).

Best regards, Alexey