BSM9.25 RTSM admin page not loading

Hello community,

There is a strange behavior in BSM that I can't seem to understand in regard to RTSM page loading.

The RTSM pages were loading fine without any issues a couple days ago, but all of certain the pages are not loading. In addtion, it gives the following error message "Checksum verification for the jars has failed". Basically, everything under (Admin > RTSM Administration) isn't loading and it hangs with the error message above.

At first, I thought it was java application issue and I cleaned out all of caches as well as browser cookies and all. However, this did not resolve anything. I've looked through some forum threads, but I wasn't able to find resolution.

I've attached the screenshot for reference. If anyone has encountered similar issues like this, please let me know. Any guidance or help is appreicated.

Thanks,

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  • Ok, now I am really confused about BSM behaviors.

    I just loaded up the BSM portal and now I was able to access all of RTSM admin without any issues. In addition, I did not get the error message "Checksum verification for the jars has failed".

    The only thing that I can think of is that my last access to BSM portal was on last Friday and I just accessed BSM portal this morning which is Monday. Nothing has done and changed during this time due to holiday break. Also, I checked the entry log and I was the first person to access this morning.

    Does anyboy encouter this strange behavior before? I would like to know what might have caused to show "Checksum verification for the jars has failed". I can't seem to find the reasoning and logic for this behavior.

    If anyone can share experience and how to resolve an issue like this, I would appreciate it a lot.

    Thanks,

  • That does sound weird. Currently, we have been having the error 'could not load search conditional component' in RTSM. After HP advised to delete the UCMDBjars, now we are experiencing the same error as you and the page won't load up, however, that doesn't happen when we RDP to the GW1 and load RTSM within IE from there. IE was used on both sides.

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  • That does sound weird. Currently, we have been having the error 'could not load search conditional component' in RTSM. After HP advised to delete the UCMDBjars, now we are experiencing the same error as you and the page won't load up, however, that doesn't happen when we RDP to the GW1 and load RTSM within IE from there. IE was used on both sides.

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