BSM 9.25 - The Topview is showing but there is no BPM monitoring data dispalyed in all of reports

Hello community,

The Topview is showing data but there is no monitoring data when running any reports the output is "no data was found". The transactions (monitoring scripts) on BPM server are running and complete successfully. I checked BPM machine and it was good with green light.

I've checked partition manager log & offline engile log on the DPS and also DB loader log on the GW and see if there are errors and I've found some; it indicates failed to access profile DB data, but I am not sure why it's happening as DB is connecting with right credentials. Also, not quite sure about hiding partition and dropping partition as log indicates.

Please advise.

FYI, I've attached the screenshots of logs I mentioned above for reference.

Thanks,