I have an intersting issue in regard to BSM user management.
BSM9.25 is configured with LDAP and everyone seems to be fine with login and no issue except one user.
I've checked with AD admin and this user account is neither locked nor passowrd expired. Yet, this user kept telling me that he's been trying with the login, but he hasn't been able to access.
I see this user is in admin group in the User Management (Admin > Platform > Users and Permission). I was also told by AD admin that this user is in the appropriate group.
Can someone point out what might be causing this problem? Are there any log files that might give some hints on this issue from BSM perspective?