showing wrong critical status in performanc​e analysis report ( in BSM)

Hi Experts,

 

 

I have  fetched performance analysis report from BSM .  PFA regarding report in pdf format. In that for "CallCentre_Firstsource_Inbound_Bhubaneswar" location, it is showing 100% availabity but it's showing status as critical staus (Availabilty "100%" is coloured in red instead of green).

 

Kindly help to understand reason behind this.

 

 

 

Thanks and regards,

Pol