BSM 9.10: Error when trying to log into BSM

Hello,  

 

I am getting the below error from IIS.   I have checked everything on the Microsoft website for the article on this error. 

 

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

 

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

 

Any information greatly appreciated.

 

Thanks.

Parents Reply
  • Rajasekhar,

     

    IIS has not been reinstalled as it has been working prior to BSM isntall.

     

    I ran the batch scripts again and outputs are attahced.

     

    I can see IIS 7 is working fine and says "It works"

     

    No this is not an upgraded environment. This is a new clean install on W2K8 Server.

     

    This is a single server deployment.

     

    Also, I got this error after running the iisconfig.bat script:

     

     

    I:\HPBSM\dat>iisconfig.bat
    log4j:WARN No appenders could be found for logger (com.mercury.infra.utils.logge
    r.LogFactory).
    log4j:WARN Please initialize the log4j system properly.

     

    Thanks.

Children
  • you are getting it works message without topaz

     

    Can you provide screenshot of error you are getting while accessing bsm url ?

  • I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

    If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
    1 In the Control Panel, select Administrative Tools > Server Manager.
    2 Right-click Roles and select Add server role to launch the Add Roles wizard.
    3 On the Select Role Services page, select Web Server (IIS) role to install.
    If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
    4 Click Next twice.
    5 In the Select Role Services panel, select the following roles:
    ➤ Application Development section: ISAPI Extensions and ISAPI Filters.
    ➤ Management Tools section: IIS Management Scripts and Tools
    6 Click Install.

  • I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

    If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
    1 In the Control Panel, select Administrative Tools > Server Manager.
    2 Right-click Roles and select Add server role to launch the Add Roles wizard.
    3 On the Select Role Services page, select Web Server (IIS) role to install.
    If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
    4 Click Next twice.
    5 In the Select Role Services panel, select the following roles:
    ➤ Application Development section: ISAPI Extensions and ISAPI Filters.
    ➤ Management Tools section: IIS Management Scripts and Tools
    6 Click Install.

  • I hope you have followed this during initial IIS configuration, if not please stop BSM & do this.

    If you are installing on a Microsoft Windows Server 2008 and using the IIS 7.X Web server, you must perform the following procedure:
    1 In the Control Panel, select Administrative Tools > Server Manager.
    2 Right-click Roles and select Add server role to launch the Add Roles wizard.
    3 On the Select Role Services page, select Web Server (IIS) role to install.
    If a popup opens with the question Add features required for Web Server (IIS)?, click the Add required features button.
    4 Click Next twice.
    5 In the Select Role Services panel, select the following roles:
    ➤ Application Development section: ISAPI Extensions and ISAPI Filters.
    ➤ Management Tools section: IIS Management Scripts and Tools
    6 Click Install.

  • Ok. after reading through the logs you have provided, understood that the IIS Config has failed.

    In the same directory, you will see IISRemoveConfigNEW.bat & IISConfigNEW.bat batch files. Can you run them manually in command prompt & provide the output. This should fix the issue. Ensure that your BSM is stopped while you are doing this. If possible do a hard reboot of the server.

    Let us know if it fixed the environment.
  • Ok. after reading through the logs you have provided, understood that the IIS Config has failed.

    In the same directory, you will see IISRemoveConfigNEW.bat & IISConfigNEW.bat batch files. Can you run them manually in command prompt & provide the output. This should fix the issue. Ensure that your BSM is stopped while you are doing this. If possible do a hard reboot of the server.

    Let us know if it fixed the environment.
  • Ok. after reading through the logs you have provided, understood that the IIS Config has failed.

    In the same directory, you will see IISRemoveConfigNEW.bat & IISConfigNEW.bat batch files. Can you run them manually in command prompt & provide the output. This should fix the issue. Ensure that your BSM is stopped while you are doing this. If possible do a hard reboot of the server.

    Let us know if it fixed the environment.
  • Rajasekhar,

     

    I performed steps as you requested.

     

    I have attached the outputs of the IISRemoveConfigNEW and IISConfigNEW.

     

    I also performed a reboot of server afterwards.

     

    Still having the same issue.

     

    Also, Why is the website trying to download files to my computer?

     

    It does this everytime.

     

    Thanks.

     

     

  • Just a quick thought. I hope you are not running both web servers (apache and IIS)

     

    Try the following

     

    1. Using Windows Explorer go to %TOPAZ_HOME%\dat folder.
    2. Edit the IISConfig.bat file.
    3. Under the IIS7 section make sure the full path to APPCMD is specified:
    e.g. %systemroot%\system32\inetsrv\APPCMD
    4. Lines 35 - 51 have double quotes (") at the beginning of the line which start "%systemroot%\system32\inetsrv\APPCMD. Remove the double quote (") at the beginning of the each line (line numbers 35 to 51).
    5. Save the file.
    6. Run: IISConfig.bat
    7. Open Internet Explorer and connect to the HP BSM again

     

    --Sujith 

  • Sujith,

     

    I did as you requested and now I am getting this error:

     

     

    HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\ApmApiIsapiFilter.dll" failed

     

    I searched for this file and it is nowhere on my server and not in that directory.

     

    Any ideas?

     

    Thanks.