Issue generating some reports in HP SiteScope 11.2 - java.lang.NullPointerException

I have several customers that are complaining that they are not receiving their auto- generated reports from SiteScope. This isn't happening for all reports generated by this system, just some of them. I took a look at the error log and saw several entries like the following :

 

[Report Scheduler] (GenerateHistoryReport.java:54) ERROR - Report error: "Report Name" -200822271, java.lang.NullPointerException

 

I am using HP SiteScope 11.21.

 

Has any seen this before? What can I do to resolve this issue?

 

 

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  • I can generate a report without using the schedule option. I have several other reports that are generating using the schedule option. It seems to be 2-3 reports that this is happening to.

     

    I have to assume that its something that I am overlooking in the report configurations. What report configurations could potentially cause this behavior? Is the recipients field case sensitive?

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