In our VMWare ESXi 5.5 based environment, We have installed HPE Rum Sniffer Probe on a Windows Server, the Windows firewall is kept OFF for purpose of making the HPE Rum Sniffer Probe only. There is not external /physical firewall involved here.
Inspite of following troubleshooting carried out, we are hung up and unable to proceed further, as the port 2020 is not getting invoked on the Windows server where HPE RUM Sniffer Probe is installed.
Could any one of you please help us on priority with some more better solution.
1. We had removed the antivirus from the Windows Virtual Server.
2. After removing the Antivirus, we had re-started the machine, re-started the HPRumProbe service.
3. Even tried by UN-installing the HP RUM probe, and fresh re-installation (3rd time now)
4. kept the machine switched off for few mins and powered ON, we found the port 2020 getting invoked for few mins(refer time stamp in attached three screenshots)
After performing the above, still no luck on port 2020 getting operational by HP RUM Probe.
(still antivirus is not installed onlt for the purpose of observing the behavior and affect the resolution)
Thanks and Regards