kpi assignment


Best pratices which states kpi assignment based on each CI type for in HP BSM 9.x version

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  • you probably sending Events to BSM which triggered the "Unassigned Events" and "Unresolved Events" KPIs.

    Your customer needs to understand the concept of Health Indicators in order to understand how KPIs are working.

    I strongly recommend to read the Service Health Administration Best Practices and other manuals and probably even go to a training or consult with Professional Services who can help you understand how Service Health is working.