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BSM 9.10: Error when trying to log into BSM

MigrationDeletedUser over 11 years ago

Hello,

I am getting the below error from IIS. I have checked everything on the Microsoft website for the article on this error.

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

Any information greatly appreciated.

Thanks.

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Application Perf Mgmt

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0 kumarandp over 11 years ago

Check the handlers for the IIS.
Also mention what handlers are enabled currently for the website.

Regards,
kumaran dp
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0 MigrationDeletedUser over 11 years ago in reply to kumarandp

Hi Kumaran,

Ensure the ID with which your BSM service is running is having admin rights on GW & DPS server.

First stop BSM Service. Then run <BAC_install_dir>\dat\iisremoveconfig.bat and then again
<BAC_install_dir>\dat\iisconfig.bat. It should fix the issue.
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Hello Parkar and Rajasekhar,

I performed the above requested steps and still I ge tthe same error.

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

I also cleared my cache and still get same error.

Im running IIS 7.5

Anything else I cna check or any ideas on how to resolve this?

Thanks in advance.
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Can you attach the supervisor log to see where it is having an issue. Also check that IIS is running without any issue. You can check System/Application event logs to see if IIS is starting fine when you try to restart IIS service. If it seems to that IIS is corrupted, you can stop BSM service and re-install IIS and then run the above config mentioned.
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Make sure you have all the IIS7 roles installed
Here is all the IIS7 roles required for BSM:
ISAPI Extensions; ISAPI Filters; IIS Management Scripts and Tools.

Danny Wang
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Make sure you have all the IIS7 roles installed
Here is all the IIS7 roles required for BSM:
ISAPI Extensions; ISAPI Filters; IIS Management Scripts and Tools.

Danny Wang
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Make sure you have all the IIS7 roles installed
Here is all the IIS7 roles required for BSM:
ISAPI Extensions; ISAPI Filters; IIS Management Scripts and Tools.

Danny Wang
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0 Tarif_L over 11 years ago in reply to MigrationDeletedUser

Are you using OutOftheBox setup or you changed the "default web site"?.
Also, please check if full path is used in IISconfig.bat and IISRemoveConfig.bat? if not, you may open a ticket with HP support.

HTH\Tarif_L

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"Although I am an OpenText employee, I am speaking for myself and not for OpenText."
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

Rajeskare,

Here are the supervisor log files attached.

Let me know what you find.

Thanks.
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

I don't see any issues on BSM side and there is no information about attaching to IIS. Have you tried re-installing IIS? Can you try again running the batch files manually from command prompt & provide the output?

See the application/system event logs for any error information for IIS. One way to verify if your IIS is working fine is to remove topaz at the end BSM URL and open it in a browser. You should get "It Works" message.

Just wondering if this is an upgraded environment from BAC 8.x to BSM 9.10 environment? If so, there is a bigger issue that need to be addressed.

On the other note, is this a single server deployment & your DB installed on same server?
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0 MigrationDeletedUser over 11 years ago in reply to MigrationDeletedUser

I don't see any issues on BSM side and there is no information about attaching to IIS. Have you tried re-installing IIS? Can you try again running the batch files manually from command prompt & provide the output?

See the application/system event logs for any error information for IIS. One way to verify if your IIS is working fine is to remove topaz at the end BSM URL and open it in a browser. You should get "It Works" message.

Just wondering if this is an upgraded environment from BAC 8.x to BSM 9.10 environment? If so, there is a bigger issue that need to be addressed.

On the other note, is this a single server deployment & your DB installed on same server?
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BSM 9.10: Error when trying to log into BSM

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