Idea ID: 2747485

Graphic of RUM Business transactions with raw data to represents one transaction instead of average

Status : Needs Clarification
Needs Clarification
See status update history
over 1 year ago

From QCIM1L68399:

After an alert is generated, the most effective way to understand how one specific application is behaving is by looking to a graphic with all data.

It is very important to find the answer to the following questions:
- if a performance degradation are all users experiencing the problem? or just a part of the users?
- how bad is the problem? are the maximum times near 10s or 5s?
- is the degradation near one specific value or near two specific values?
- where are the majority of the times of the transaction?

In a graphic that shows all data, without any grouping of the data, it is possible to answer this questions. In RUM there is not that possibility and the graphic more close to this is the "Triage Raw Data Report".

In the online user manual customer have found the following information:
"Note: For real user data, each colored square represents the average response time for the defined time range and is a good approximation of the raw data".

The customer needs the raw data and the only way we are getting this information is by exporting the data to another application where they can generate a graphic where each point represents one transaction.

They need a report like "Triage Raw Data Report", but where one point represents one transaction and not an average of transactions.


To have a report which represents one transaction not the average of transactions for RUM.

  • Hello Kara, kindly could you further develop your suggestion?

    Currently what they do is to import the information that exists in the RUM Engine’s MySql database to an oracle database. The main table that they export is “TRANSATIONS”.

    Then they use QlikView tool to organize data and provide the graphics. 

    If possible via Custom Report could you provide kind of example or some guide for...?

    Many thanks



  • This should be possible via custom report,