As part of our efforts to merge the Serena/Micro Focus systems with OpenText, we are moving the servers which host the legacy knowledgebase and the legacy help.serena.com websites to a new data center. The servers will be shut down on Sept 14 to start the move. They should be back up by Sept 19.
There are still several options for getting technical help during this outage:
- New KMS Search: For the last year, all new KB articles have been created in our new KB system. During the outage, these newer articles will still be available from the support portal, no login needed. This portal will return articles from the new KB system as well as the legacy system (once it is back up). If you are not already using this portal for searching, now might be a good time to switch. knowledgeBaseSearch (microfocus.com)
- Docs.Microfocus.com: The help.serena.com website was used for many years to hold PDF copies of the SBM documentation. Beginning with SBM 11.8, documentation is now hosted on docs.microfocus.com as interactive web pages. Although older versions will be slightly different from newer versions, much of the core concepts do not change. Even if you are running an older version of SBM, you may find answers in the newer documentation. Get Started - Solutions Business Manager (microfocus.com)
- Community: Of course, you can always ask questions here, just like you do today. There may even be an uptick in activity because the other systems will be down. (+) SBM User Discussions | Micro Focus (now OpenText) Community
- Support Portal: The support team can always be reached directly by opening a support ticket from the portal (login required). Support Portal (microfocus.com)
If you have any questions, don't hesitate to reach out.