I'm trying to use the SBM web services API to transition a ticket. We have an extended field that is required in this transition. If I'm not changing the value (i.e. I am specifying the same value in the API call as is already on the ticket), I get the following and the transition fails: "One or more fields are invalid. Please supply a value for the 'FIELDNAME' field". Any ideas?
I know what field is invalid. The issue is that I'm passing a valid field value, but if it's not different than what is already on the record, it's failing.
ex. The ticket has Field1 = 'ABC'. I try to transition the ticket and specify a value of 'ABC' for Field1. I get the error specified above. If I then edit the ticket so that Field1 = 'XYZ' and then transition the ticket specifying a value of 'ABC' for Field1, it transitions successfully.