Most efficient way to post to Problem and Resolution tables

I wish to enable users to post to both the Problems and Resolutions tables in one action, using a "Add this item to the Knowledgebase" checkbox that serves as a condition for a transition action.  After reading an old Composer Guide, because Help in Composer 11.8 yielded only an Internet search, and because I need to search for my notes on where to find documentation on the Support site, my questions are:

1) Can one transition post to both the Problem and Resolution tables, mapping the Title and Description fields to the Problems table, and the Resolution Description field to the Solutions table?

       a) Are any of those mappings automatic, so that I don't need to select them in Post Actions?

       b) What are the pros and cons of using a Publish transition versus a Post transition?  Will I need two transitions (one for each table), or one?

2) I figure it should be possible to create an Add to Knowledgebase quick transition I can run against multiple active and inactive items I've selected in a report (mass edit, in other words).  Please confirm.

Parents Reply Children
  • When I add a Publish transition, and when I run my existing Publish transition, it only populates the Problem table Title and Problem Description.  I have to create a Solutions table Resolution, and populate the Resolution Description, manually.  Also, the Problem Title and Problem Description are the only fields to which I can map item fields.  So where would the Resolution Description be automatically populated with my Resolution Description?  In a separate Post transition, I assume.