SBM / TeamTrack accessing mailboxes in the Outlook 365 cloud for the following functionality: Email Submit and SBM Notelogger.
Microsoft will retire Basic Authentication for accessing mailboxes on Outlook 365/Exchange Online as of October 2022. It will be necessary to update SBM to 11.8 or better in order to be able to setup SBM Email Submit and SBM Notelogger to access these mailboxes for submitting new items or attaching notes to existing items. The following is a list of changes that can be made.
- Setup SBM 11.8 or better to use OAuth2 when accessing Exchange Online.
- An alternative to setting up SBM to use OAuth2 with Exchange Online is to run an internal mail server that SBM can use to access email
The change from O365 basic authentication to OAuth2 authentication uses the MS Graph API and User Consent. Because this involves working in your company Azure tenant, the setup will require working closely with your tenant administrator. There are many ways that your O365 tenant can be configured. We have included as many tips / troubleshooting issues in the KB as possible, but the setup is still complicated. If you are looking to put your SBM email submit and or note logger into your O365 cloud, we urge you to start early.