you mean outlook 2010?

I think this is compatiblity issue. 

CIT 9.60 works well with outlook 2013

Or another cause could be Connect IT is 32 bit app and the outlook you are using could be 64bit.

Or another cause could be Connect IT is 32 bit app and the outlook you are using could be 64bit.

hello,

this is the error i get first,

if it's a compatibility how can i solve it?

I have seen this error, and this is how I solved it.

Mine was Outlook 2016.

Uninstalled it and installed Outlook 2013 and it worked.

You mentioned that your outlook is version 10. I guess yours is Outlook 2010. 

Please check if its 64 bit.  

My Wizard  - find 10 differences :) 

And by the way i have CIT 9.60 and Outlook 2010 32 bit (this is 14 version of MS office)

i changed thr outlook to 32 bit and it worked.

but now am getting the below error when running the scenario

connector 'E-Mail (fetching) (Microsoft MAPI: outlook)' has been broken. The current actions will be stopped.